Mgr US Brokerage - S2

About the role

To plan, organize, and control the input, movement, processes/sort, and output of operations to ensure a high level of service. Provides leadership and direction promoting the people-service-profit philosophy while encouraging the growth and development of team members. Manages all necessary activities to provide optimum service to customers.

Responsibilities

• Ensure effective management of all direct expenses related to the area of control.
• Maintain service quality as defined by established KPIs and SQIs for the area of responsibility.
• Oversee one or multiple locations.
• Select, train, motivate, and develop a staff consisting of 1-50 direct reports.
• Manage a revenue and payroll budget according to divisional needs.
• Implement effective business tactics and strategies to ensure operations produce quality services to customers.
• Ensure cost-effectiveness of operations through control of equipment, utilities, supplies, overtime hours, and timely quality output to avoid monetary penalties or customer dissatisfaction.
• Maintain contact with customers (internal and external) regarding conditions affecting service levels.
• Support and participate in the design, development, implementation, and follow-up of projects related to customer service and support.
• Establish team and individual goals on quality and productivity.
• Control movement and activities to instill a service-conscious attitude and minimize service failures.
• Ensure corporate security policy, safety methods, and programs are implemented, maintained, and adhered to.
• Conduct meetings to provide employees with information regarding division/operation; apply consistent administration of disciplinary procedures.
• Maintain accurate reports, paperwork, payroll, vacation schedules, performance reviews, and personnel record statistics through established company policy guidelines.
• Enforce company policies and procedures to ensure compliance with customs and related laws and regulations.
• Identify training requirements and train, coach, and counsel team members.
• Perform other duties as assigned.

Requirements

• 4-year degree preferred or equivalent in business.
• Five (5) years of experience in the field/industry required.
• One year in a leadership role required.
• CCS and/or Brokers license preferred.
• Proficiency in MS Office, Outlook, and office equipment (phone, fax, photocopier, printer, scanner).
• Strong basic management, human relations, and communication (written and verbal) skills.
• General knowledge of safety awareness within an operational division.
• Organizational and interpersonal skills.
• Problem-solving skills.
• Ability to handle high volume and time-sensitive work.
• Detail-oriented.

Pay

This compensation range is a reasonable estimate of the current starting salary for this role: $7,162.78 - $11,818.58 USD monthly. Actual starting pay is determined by experience, market level, pay at the location, and other job-related factors permitted by law.

Schedule

Monday - Friday, 4:00 p.m. - 12:30 a.m.

Benefits

The Company offers eligible employees health, vision, and dental insurance, retirement plans, and tuition reimbursement.