Mgr US Brokerage - S3

About the role

To plan, organize and control the input, movement, processes/sort, and output of the operations to ensure a high level of service. Provides leadership and direction promoting the people-service-profit philosophy as well as encouraging the growth and development of team members. Manages all other necessary activities, which provide optimum service to customers.

Responsibilities

• Plan, organize and control the input, movement, processes/sort, and output of the operations to ensure a high level of service.
• Provides leadership and direction promoting the people-service-profit philosophy as well as encouraging the growth and development of team members.
• Manages all other necessary activities, which provide optimum service to customers.
• Responsible for the effective management of all direct expenses related to the positions area of control.
• Ensure service quality as defined by established KPIs and SQIs for area of responsibility.
• Responsible for one or multiple locations.
• Responsible for selecting, training, motivating, and developing a staff consisting of 1-50 direct reports.
• Responsible for a revenue and payroll budget according to divisional needs.
• Implements effective business tactics and strategies to ensure the operations produce quality services to customers.
• Ensures cost effectiveness of operations through established control of equipment, utilities, supplies, overtime hours, and a timely quality output to avoid monetary penalties and/or customer dissatisfaction.
• Maintains contact with customers (internal and external) with regard to conditions affecting the service level of area served.
• Provides support for and participates in the design, development, implementation, and follow-up of projects related to customer service (internal and external) and support.
• Establishes team as well as individual goals on quality and productivity.
• Controls movement and activities to instill a service-conscious attitude, and minimize service failures.
• Ensures corporate security policy as well as safety methods and programs are implemented, maintained and adhered to.
• Conducts meetings to provide employees with information regarding division/operation; applies consistent administration of disciplinary procedures.
• Maintains accurately all required reports, paperwork, payroll, vacation schedules, performance reviews and personnel record statistics through established company policy guidelines.
• Enforces company policies and procedures to ensure compliance with customs and related laws and regulations.
• Identifies training requirements and trains, coaches, and counsels team members.
• Performs other duties as assigned.

Qualifications

• 4-Year degree preferred/ equivalent in business
• Five (5) Years Experience In The Field/ Industry Required.
• 1 year in a leadership role required.
• CCS and/or Brokers license preferred.
• Required - MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner)
• Strong basic management, human relations and communication (written and verbal) skills.
• General knowledge of safety awareness within an operational division
• Organizational Skills
• Inter-personal skills
• Problem solving Skills
• Handle high volume of work
• Handle time sensitive work
• Detail oriented