Mgr US Brokerage - S3

Overview

This hybrid role is based out of our Indianapolis, Memphis, or Tonawanda, NY office with a combination of on‑site and work‑from‑home days, depending on company policy. The position plans, organizes, and controls the input, movement, processes/sort, and output of operations to ensure a high level of service while providing leadership that promotes the people‑service‑profit philosophy and the growth of team members.

Responsibilities

• Plan, organize and control the input, movement, processes/sort, and output of operations to ensure a high level of service.
• Provide leadership and direction that promotes the people‑service‑profit philosophy and encourages growth and development of team members.
• Manage all necessary activities that provide optimum service to customers.
• Effectively manage all direct expenses related to the area of control.
• Ensure service quality as defined by established KPIs and SQIs for the area of responsibility.
• Oversee one or multiple locations.
• Select, train, motivate, and develop a staff of 1‑50 direct reports.
• Manage a revenue and payroll budget according to divisional needs.
• Implement business tactics and strategies to produce quality services for customers.
• Control equipment, utilities, supplies, overtime hours, and timely output to ensure cost‑effectiveness and avoid penalties or customer dissatisfaction.
• Maintain contact with internal and external customers regarding conditions affecting service levels.
• Support and participate in the design, development, implementation, and follow‑up of customer‑service projects.
• Establish team and individual goals for quality and productivity.
• Control movement and activities to instill a service‑conscious attitude and minimize service failures.
• Ensure corporate security policies and safety programs are implemented, maintained, and adhered to.
• Conduct meetings to inform employees about division/operation matters and apply consistent disciplinary procedures.
• Maintain accurate reports, paperwork, payroll, vacation schedules, performance reviews, and personnel records per company policy.
• Enforce company policies and procedures to ensure compliance with customs and related laws and regulations.
• Identify training requirements and train, coach, and counsel team members.
• Perform other duties as assigned.

Requirements

• 4‑year degree preferred or equivalent in business.
• Five (5) years of experience in the field/industry.
• At least 1 year in a leadership role.
• CCS and/or broker’s license preferred.
• Proficiency with MS Office, Outlook, and standard office equipment (phone, fax, photocopier, printer, scanner).
• Strong basic management, human‑relations, and written/verbal communication skills.
• General knowledge of safety awareness within an operational division.
• Organizational, interpersonal, and problem‑solving skills.
• Ability to handle high‑volume, time‑sensitive work with attention to detail.

Schedule

Sunday through Thursday, 5 AM – 1 PM.