Mgr Service Residential
We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet." For more than 85 years, Terminix has built a reputation as one of the nation’s leading providers of termite and pest control services, safeguarding over 3 million homes and businesses against all types of pests in 47 states and 14 countries.
About the role
Our Service Managers play a key leadership role in our local Terminix branches. This role is all about leading and motivating our local Pest Technician Teams to provide outstanding service delivery of Terminix products to our valued customers.
Responsibilities
- Monitoring branch scheduling and ensuring pest tech routes are successfully completed
- Ensuring regulatory compliance and safety standards are met or exceeded
- Responding to customer concerns, including resolving cancellation requests
- Inspecting and evaluating the performance of Pest Technicians
- Monitoring and maintaining inventory levels of pest control products
- Facilitating continual training of local sales and service teams
Requirements
- An associate’s degree (a four-year degree is highly desirable)
- Must possess a valid driver's license from state of residence
- 1-2 years of related experience is very helpful, but not required
- Willingness to relocate is highly desirable
- Ability to effectively lead and motivate others
- Strong communications skills – interpersonal, written, presenting
- Good problem-solving skills and ability to come up with practical solutions
- Ability to build rapport easily and establish trust with customers and employees
- Detail-oriented and understanding of the importance of safety
- Good aptitude for basic/intermediate math—necessary for calculations related to sales and service
- Comfortable working outside and in confined spaces like crawl spaces and attics when necessary
Benefits
- Comprehensive training and licensure, all paid by the company
- Company vehicle, gas card, cell phone, and laptop
- Highly competitive compensation
- Opportunities for advancement and career growth
- Medical, dental, and vision coverage + discounts on Terminix brands
- Short/long-term Disability and Life Insurance
- Paid time off
- 401(k) retirement plan with company-matching contributions
- Company-paid holidays & floating holidays
- Vacation days & sick days
- Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
- Tuition Reimbursement benefits (for full-time colleagues)