Mgr, IT - Digital Technologies - Hybrid

PURPOSE OF THE JOB

The Digital Technologies Manager is an IT professional who leads by empowering Agile teams, is responsible for the recruitment and talent development of IT staff, championing, and leading communities of practice, and ensuring quality delivery of technical solutions that bring value to the enterprise.

Required Qualifications

• 10 years of experience in computer technology and/or information systems

• 7 years of experience with application design and development

• 3 years of experience architecting applications in .Net and Microsoft Technologies

• 3 years of experience in implementation and integration of digital enterprise-level applications in a complex business environment

• 2 years of experience leading and managing the deployment of large digital projects across various technologies

• Strong critical thinking and decision-making skills

Preferred Qualifications

• 5 years of IT management experience with demonstrated leadership responsibilities and direct people management

• 2 years of experience managing and leading people in an Agile environment

• 5 years of experience architecting applications in .Net and Microsoft Technologies

• Demonstrated experience across multiple IT technology domains including software development languages and platforms, design frameworks and patterns, infrastructure platforms, data management and database technologies, cloud and networking technologies, and security frameworks

• Experience in applying Service-Oriented Architecture to solutions

Essential Job Functions And Responsibilities

• Develop a culture of trust, accountability, teamwork, high quality results and continuous improvement

• Monitor individual employee performance; help resolve both technical problems as well as human resources issues

• Provide leadership and guidance to coach, motivate, and lead team members to their optimum performance levels and career development

• Hold team members accountable for adhering to corporate policies and procedures

• Hire and coach employees

• Manage individual performance objectives and yearly reviews

• Develop and maintain high performing teams that provide quality and timely delivery of business objectives

• Develop, execute, and maintain staffing and training plans to ensure the department is appropriately staffed and can provide the technical skills needed to support the enterprise

• Provide recognition and corrective feedback to employees regularly

• Facilitate and ensure a positive employee experience in the onboarding, engagement, and development of new team members in a manner that provides guidance, inspiration, and accountability

• Remove impediments, manage risks, and resolve issues

• Accountable for budget oversight and license management

• Ensure that the application roadmap fits into the larger IT strategic plan

• Expected to have a solid understanding of the projects and issues the teams is involved in and ensure communication of critical successes, issues, and incidents to leadership

• Assist with vendor management, as necessary

• Ensure the team is completing requisite documentation such as sprint summaries, release notes, scorecards, etc.

• Develop scorecard and KPI metrics to be used for measuring team success and ensure compliance

• Provide guidance, perform audit, and ensure compliance of best practices and standards set forth in the SDLC and by governance committees

• Contribute ideas to future state technology roadmap definitions and makes recommendations to ensure effective investments are made to enable scale, quality, and maintenance and overall cost effectiveness

• Lead strategic IT objectives that drive improvements necessary to serve the enterprise

• Understand key regulatory requirements (PCI, NACHA, HIPAA, 508 compliances etc.) and their potential impacts on Digital solutions/Products

• Ensure solutions conform to Architecture Principles and validate requirements to facilitate effectively developed solutions

• Deliver Digital Impact Assessments, including sizing estimates for squad effort

• Work closely with digital delivery teams to ensure alignment of plans with what is being delivered

• Other duties as assigned

Required Competencies

• The ability to work well in a team environment, and be capable of building and maintaining positive relationships with other staff, departments, and customers

• Strong leadership, collaboration, and influencing skills are required. Must have the ability to persuade and build consensus cross-functionally as an evangelist in a team oriented fashion

• Knowledge and experience with application technologies implemented within delivery organization

• Experience and knowledge in current technical architectures

• Mastery of coding design patterns and services architecture

• A proven track record of using technology to capitalize on business opportunities and deliver projects on time and on budget consistently

• Strong knowledge of Microsoft technologies

• Strong knowledge of application security and securing the complete solution

• Mastery of coding design patterns and services architecture

• A proven track record of using technology to capitalize on business opportunities and deliver projects on time and on budget consistently

• Extensive experience or understanding of services technologies and standards, .NET platform, and Web Service Specifications

• Expert in ASP.NET, MVC, Angular, VB.NET, XML, CSS, JAVASCRIPT / JQUERY, SQL, Content Management Systems, and GUI Development

• Strong understanding of infrastructure architecture and security architecture concepts

• Strong command of database design concepts

• Understanding of NoSQL, MS Dynamics CRM technologies and microservices architecture

• Familiarity with an Enterprise Service Bus (ESB) architecture in Microsoft BizTalk or other platform

• Mobile development experience with technologies like Xamarin, Xamarin Forms, Ionic etc. an advantage

• Familiarity with Cloud Technolgies