Mgr-Digital Product Mgmt

About the role

The Risk Products & Data Strategy (RPDS) team is driving the roadmap for modernizing risk platforms while enabling new business capabilities. Modernizing the Authorizations platform is a key strategic imperative to uplift an aging infrastructure and provide new capabilities to enable rapid innovation and growth.

Responsibilities

• Combines the responsibilities of a Product Manager and a Product Owner.
• Leads transformation of risk systems, plays a central role in detailing the blueprint, and works in close partnership with stakeholders in RPDS, as well as external experts, to arrive at the best design/solution and oversee its execution.
• Stakeholder facing role that is responsible for process vision and roadmap, customer experience, business architecture, capturing and grooming requirements, prioritization, status tracking and reporting, adefining process SLAs and controls.
• Owns the fraud and risk aspects of new product launches and updates to current offerings.
• Collaborates with partners on other Risk teams, Marketing, Finance, Global Servicing Network, Legal/Compliance, Banking, and Technology to create world-class analytical capabilities and solutions to minimize credit and fraud risk and improve customer experience.

Qualifications

• Deep and broad expertise in consumer or commercial risk management encompassing knowledge of processes and systems.
• Ability to build strong relationships, operate effectively within large cross-functional teams, and influence business partners to drive transformational change.
• Demonstrated ability to think outside the box and design industry leading solutions.
• Understanding of Scaled Agile (SAFe) principles and experience effectively managing a backlog of competing initiatives desirable.
• Knowledge of fraud authorization, credit bureau, decision science models or experience in another core fraud risk management function and/or knowledge of Amex data and risk technology platforms preferred.
• High degree of organization, individual initiative and personal accountability.
• An ability to solve complex problems and a highly analytical approach.
• Risk Capabilities experience is highly desired.
• Bachelor’s degree in computer science/technology/engineering/business management or related field is mandatory.

Preferred Qualifications

• 2-4 years of product management/ownership or product development experience developing fraud management products.
• A strong product mindset, proactive communication and a collaborative spirit.
• Excellent communication skills with the ability to engage, influence, and inspire partners to drive collaboration and alignment.