Sr Mgr-Digital Product Mgmt

About the Role

This role will own the product vision, roadmap, and delivery execution for the Tonkean workflow automation platform while partnering closely with Engineering, Legal business partners, and external professional services resources to deliver scalable workflow solutions across the General Counsel Organization.

Responsibilities

• Lead product discovery sessions, design workshops, backlog refinement, roadmap planning, solution demonstrations, and executive stakeholder discussions to align business objectives with product strategy.
• Analyze user needs, identify common business patterns, and translate insights into reusable workflow capabilities and scalable product features that drive business value.
• Partner with third-party implementation partners and professional services organizations to oversee workflow solution delivery, platform configuration, release execution, and successful customer outcomes.
• Facilitate cross-functional collaboration across business, engineering, design, and implementation teams to ensure alignment on priorities, delivery milestones, and strategic objectives.
• Own and maintain the product backlog by defining priorities, creating user stories and acceptance criteria, and partnering with Engineering throughout the product development lifecycle.
• Participate in Agile ceremonies, including PI Planning, Sprint Planning, Daily Standups, Backlog Refinement, Sprint Reviews, and Retrospectives, to ensure alignment between business priorities and engineering execution.
• Continuously evaluate platform capabilities, customer feedback, emerging technologies, and market trends to inform product roadmap decisions and drive ongoing innovation.
• Collaborate with cross-functional stakeholders to prioritize features, remove delivery impediments, and ensure high-quality product releases that meet customer and business needs.
• Monitor product performance, gather feedback, and recommend enhancements that improve workflow efficiency, user experience, and overall platform adoption.

Qualifications

Minimum Qualifications:

• Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related field, or an equivalent combination of education and progressively responsible work experience in Product Management, Workflow Automation, Business Process Management, or Technology Strategy.
• 3-5+ years of progressively responsible experience in Product Management, Product Ownership, Workflow Automation, Business Process Management, or related enterprise technology disciplines.
• Demonstrated experience translating business challenges into scalable workflow products and automation capabilities through structured product discovery, requirements definition, and user-centered solution design.
• Experience with Tonkean is strongly preferred. Experience with comparable enterprise workflow automation or low-code platforms (e.g., ServiceNow, Microsoft Power Platform, or similar technologies) will also be considered.
• Demonstrated experience identifying, evaluating, and delivering AI-enabled workflow solutions by leveraging enterprise AI platforms, APIs, large language models (LLMs), intelligent automation, and workflow orchestration capabilities to improve business processes and user experiences.
• Ability to partner with Engineering and business stakeholders to design scalable, governed workflow solutions that integrate automation, enterprise data, and AI services while meeting security, compliance, and operational requirements.
• Demonstrated experience defining product vision, prioritizing roadmaps, managing feature backlogs, and balancing strategic investments with operational platform enhancements.
• Experience partnering with engineering teams to translate business requirements into well-defined user stories, acceptance criteria, technical requirements, and release plans.
• Strong written and verbal communication skills with the ability to present product strategy, roadmap updates, business cases, and delivery status to executive leadership, technical teams, and non-technical stakeholders.
• Experience partnering with Legal departments, attorneys, Legal Operations teams, or corporate functions to understand practice workflows and translate business needs into technology-enabled solutions is strongly preferred.
• Knowledge of legal services delivery, legal workflow automation, document and matter management processes, Legal Operations technologies, or enterprise legal technology platforms is a significant advantage.

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Benefits

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

Pay

The expected salary range for this job requisition will be considered based on location, experience, and other job-related factors.