Mgr-Digital Product Mgmt

About the role

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. This position sits within the Customer 360, Enterprise Data Management & Products (EDMP) organization. The team is responsible for building and advancing Customer 360 capabilities supporting Know Your Customer (KYC), Financial Crimes, and enterprise customer data needs.

Customer 360 serves as a trusted source of customer data, enabling high-quality golden demographic records for Individuals and Businesses across onboarding, servicing, monitoring, analytics, and regulatory processes. Through the integration and modernization of customer and KYC data, Customer 360 strengthens data quality, identity resolution, traceability, and controls while enabling scalable consumption across enterprise platforms and customer journeys.

We are looking for a Digital Product Management professional who is passionate about identifying customer and business problems, shaping product solutions, and delivering measurable outcomes. The ideal candidate combines strong product management fundamentals with analytical thinking and the ability to navigate complex data, technology, risk, and regulatory requirements.

Responsibilities

• Drive product strategy and execution for C360 capabilities supporting KYC and Financial Crimes, translating broader product vision and regulatory/business priorities into product roadmaps, requirements, features, and executable outcomes.
• Drive strategic Financial Crimes and Customer data remediation initiatives, including capabilities supporting eRefresh US and remediation programs.
• Partner with Product Managers, Technology, Architecture, UX, and stakeholders to define, prioritize, and deliver Customer 360 integrations across global servicing platforms.
• Own and refine product artifacts including epics, features, acceptance criteria, and process flows to support Agile development.
• Represent the product team throughout the development lifecycle by gathering business requirements, identifying dependencies, managing priorities, and communicating delivery status.
• Drive product execution by balancing customer needs, business priorities, technical feasibility, and delivery timelines.
• Maintain and communicate product roadmaps, release plans, and implementation strategies while proactively managing risks and dependencies.
• Collaborate with engineering teams to validate delivered functionality and ensure solutions meet business and customer expectations.
• Leverage data, customer insights, and performance metrics to identify product enhancement opportunities and support continuous product improvement.
• Participate in Agile ceremonies including backlog refinement, sprint planning, demos, and retrospectives.
• Build strong relationships across global business and technology teams to support successful product adoption and change management.

Qualifications

• 3+ years of relevant experience in product management, digital product development, data products, Financial Crimes/KYC transformation, or a related field within financial services; additional experience preferred for Senior Manager consideration.
• Experience delivering complex, cross-functional product or transformation initiatives, ideally involving customer data, Financial Crimes, regulatory remediation, data modernization, or enterprise data platforms.
• Strong understanding of product management and Agile product development, including discovery, requirements definition, prioritization, roadmap development, writing features, user stories, testing, implementation, validation, and lifecycle management.
• Experience working with customer/master data concepts, including system of record, golden records, identity resolution, data quality, data lineage, data integration, and data governance, strongly preferred.
• Knowledge of KYB/C and Financial Crimes processes, Enterprise regulatory requirements, and associated customer data needs is preferred.
• Ability to translate complex business, regulatory, and data requirements into clear product requirements and scalable technology solutions.
• Demonstrated ability to influence and drive results across multiple organizations through collaboration and strong partnerships and drive decisions in a complex environment.
• Strong analytical and problem-solving skills, with the ability to use data and measurable outcomes to inform prioritization and product decisions.
• Excellent written and verbal communication skills, with the ability to communicate complex product, technology, data, and risk topics clearly to both technical and non-technical stakeholders.
• Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Benefits

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities