Mgr Housekeeping

About the role

The AC Portland Downtown is seeking a Director of Operations to join our team in serving guests with creativity and passion. Work where you belong! As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences. We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We’re not afraid to forge our own path. After all, it’s what industry leaders do. That’s why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do—it’s really about who you are, which is why we invest in your personal and professional growth.

Responsibilities

• Assist the Executive Housekeeper in managing associates and ensuring the cleanliness and sanitation of the hotel, guest rooms, public areas, laundry and other assigned areas.
• Coordinate all functions of the Housekeeping and Laundry departments and ensure impeccable levels of cleanliness and upkeep.
• Direct, interview, hire, counsel, plan work schedules, and assign work duties of Housekeeping associates.
• Lead pre‑shift meetings, communicate arrivals and departures, identify VIPs, delegate room assignments and duties.
• Assist the Executive Housekeeper in interviewing and selecting new associates for hire.
• Monitor housekeeping staff productivity and efficiency for the purpose of recommending promotions or other changes in status.
• Assist the Executive Housekeeper in handling employee complaints, grievances, and disciplining up to termination when necessary.
• Determine the type of materials, supplies, and tools to be used or merchandise to be bought, stocked, and sold.
• Supervise and inspect the cleaning of guest rooms, turndown service, public areas, and back‑of‑house; ensure compliance with accident/loss prevention programs, SOPs, and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
• Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff, and company assets.
• Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
• Issue supplies/goods to staff at beginning of shift to control inventory, ensure proper supplies are available, and control expenses.
• Respond to guest requests, concerns, and problems to ensure guest satisfaction.
• Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.

Qualifications

Education / Formal Training

• One to two years of post‑high school education.

Experience

• One to two years of employment in a related position with this company or other organization(s).

Knowledge / Skills

• Self‑starting personality with an even disposition.
• Ability to meet standards of appearance.
• Can communicate well with guests.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Pushing vacuum entire length of hallway, carrying supplies from department to assigned floor, carrying dirty linen to laundry shoot, removing room service trays and carrying dirty dishes to service area.
• Bending/kneeling — dusting requires bending and kneeling to reach all areas. Room service trays are placed on floor for pick up; bending required to retrieve dirty dishes.
• Ability to communicate with guests, housekeepers/main linen room attendant, supervisor.
• Ability to assess required reaction to meet standards.
• Mobility — movement to reach all areas of responsibility to include shelves, windows, ledges, pipes, under and around furniture.
• Continuous standing — continuously standing and/or walking to accomplish all that is required for position.
• Climbing stairs — approximately 40 steps, 15% of 40‑hour week.
• No driving required.

Environment

• Prolonged strenuous physical activity in indoor climate‑controlled environment.
• Excessive heat and humidity in laundry.
• Inside 95% of shift.

Benefits

• Complimentary Tri‑Met monthly pass or parking.
• Drastically reduced hotel rates for you and your friends & family at Marriott Hotels.
• Sage Restaurant Concepts discounts (The Original Dinerant, Departure, Urban Farmer).
• Unlimited PTO Plan.
• Referral Bonus Eligible.