Mgr - Housekeeping (PM)

Responsibilities

• Assume primary responsibility for guest rooms, hallways, public areas, back of house cleaning and servicing of assigned areas.
• Assist the Director of Housekeeping with overseeing housekeeping operations, monitoring housekeeping standards, and delivering an excellent guest experience.
• Hire, train, and supervise all housekeeping internal guests as well as plan and delegate work assignments.
• Organize personnel into housekeeping crews capable of cleaning all guest rooms and other appropriate spaces.
• Prepare for and oversee the interviewing, hiring, and training of all assigned personnel to accomplish assigned tasks.
• Develop and execute an inspection program to ensure the maintenance of guest room areas, room cleanliness, sanitation, and standards.
• Assist in meeting financial goals – budget preparation regarding funds required within the department for maintenance; manage wages and labor hours and departmental expenses.
• Evaluate and prepare internal guest performances and administer discipline in accordance with departmental and company policy.
• Keep inventory of closets and storage cages to ensure no shortages or waste exist.
• Respond to guest comments, requests, and complaints.
• Represent management at unemployment hearings, grievances, arbitrations, and discussions as needed.
• Inspect guest rooms, public areas and back of house to ensure they are up to brand standards.
• Perform daily key and radio inventories.
• Monitor daily productivity of staff and follow-up when standards are not met.
• Work closely with Engineering to ensure all maintenance concerns are handled appropriately.
• Work closely with the Front Desk to ensure guests receive clean rooms in a timely manner.
• Prepare and inspect VIP rooms to ensure standards are maintained.
• Flexibility to work both AM and/or PM shifts as needed.
• Prepare morning/evening work assignments for direct reports.
• Prepare nightly turndown assignments as needed.
• Manage human resources responsibilities including creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and internal guest satisfaction.
• Maintain records including repairs needed, lost and found items and quality of work completed by internal guests.
• Perform additional duties and projects as assigned.

Requirements

• Demonstrate advanced computer proficiency with Microsoft Office Suite, including Excel, Word, Outlook, Teams, and other business applications required to manage departmental operations.
• Effectively utilize multiple technology platforms simultaneously, including property management systems (PMS), labor management software, payroll systems, service optimization tools, inventory management applications, and company reporting platforms.
• Ability to speak, read, write and understand English.
• Leverage tablets, mobile devices, and real-time digital communication tools to direct daily housekeeping operations, monitor productivity, track room status, and communicate with hotel leadership and team members.
• Analyze operational, labor, payroll, productivity, and guest service data through various software systems to support staffing decisions, budgeting, forecasting, and departmental performance improvement.
• Maintain accurate electronic records, schedules, payroll approvals, inspections, inventories, and performance documentation while ensuring compliance with company policies and data security standards.
• Adapt quickly to new technologies and system enhancements, serving as a departmental resource for operational software, reporting tools, and digital workflows.
• Professional demeanor appropriate for a luxury environment.
• Knowledge of OSHA regulations for Hazcom training and blood borne pathogens.
• Working knowledge of federal, state, employment, and Health Department regulations.
• Ability to communicate using a telephone, radio, or similar device.
• Ability to use office equipment (i.e., computer, laptop, iPad etc.).
• Ability to establish and maintain an effective working relationship with management, staff, and co‑workers.
• Ability to understand commands, questions, and instructions from supervisors and co‑workers.
• Knowledge, understanding, and compliance of policies and procedures, job descriptions, daily memorandums, chemical labels, and other instructions.
• Bilingual preferred.
• High school education or equivalent.
• Continuing education in hospitality management preferred.
• Requires mobility.
• Excessive walking and standing.
• Climbing stairs when necessary for inspections.
• Must be able to bend, stoop, crouch.
• Must have good near and far vision.
• Must be able to hear, talk, smell.
• Reaching six (6) to eight (8) feet to tops of showers and closets.
• Pushing or pulling a fully loaded cart weighing twenty‑five (25) to thirty (30) pounds