Mgr, Group Implementation

About the Company

Aflac, a Fortune 500 company and industry leader in voluntary insurance products, is known for its commitment to developing and empowering employees, cultivating relationships, and giving back to the community. Recognized as one of Fortune’s 50 Best Workplaces for Diversity and one of World’s Most Ethical Companies, Aflac focuses on supporting people in need through direct cash benefits to policyholders.

About the Role

Depending on your location within the continental U.S., this role may be hybrid or remote. If you live within 50 miles of Aflac offices in Columbus, GA or Columbia, SC, you will work in the office at least 60% of the workweek, with the remainder remote. If you live more than 50 miles away, the role is fully remote, though occasional in-office visits may be requested based on business needs.

Success Factors at Aflac

• Acting as a Champion for Change
• Acting with Integrity
• Communicating Effectively
• Demonstrating Initiative
• Developing Talent
• Managing Performance
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

Success Factors for This Role

• Strong organization and time management skills
• High proficiency in broker and insurance industry practices, including product knowledge, enrollment techniques, and client service needs
• Expertise in implementation, service, and administration processes for accounts
• Strong project management, leadership, problem-solving, and practice development skills
• Excellent interpersonal and communication skills
• Strong personal computer skills with experience in Windows-based software

Qualifications

Required

• Bachelor’s Degree in a related field
• 6+ years of professional related work experience
• 4 years in a supervisory/managerial capacity leading diverse work groups
• Or an equivalent combination of education and experience

Preferred

• Experience in the insurance industry

Responsibilities

• Lead the Implementation function to close operational gaps between the business and third-party partnerships; ensure implementation requirements are reviewed, validated, and executed accurately.
• Oversee preparation and execution of account plan changes in coordination with account management and implementation teams.
• Manage renewal support activities, ensuring plan changes are completed accurately and aligned with strategic timelines.
• Provide leadership for the strategic implementation of block rate changes across Aflac platforms.
• Oversee implementation of plan changes for custom group business and applicable market segments.
• Establish and refine EDI change processes to support account management; provide governance, oversight, and guidance for system changes.
• Own and maintain business operations process flows and work instructions; ensure documents are current, accessible, and communicated to relevant partners.
• Serve as the point of escalation for implementation-related issues, coordinating resolutions with teams like Enrollment Platforms, Premier Broker relationship managers, and other internal partners.
• Partner with product owners and IT to review, refine, and document process flows; ensure documentation supports work instructions and operational consistency.
• Support onboarding of new administrators and platform relationships in coordination with appropriate business units.
• Guide account implementation and maintenance processes to align with business goals, compliance standards, and customer expectations.
• Provide leadership, coaching, and development to team members to foster a culture of accuracy, accountability, and service excellence.
• Monitor and analyze performance metrics to identify process improvement opportunities for eligibility and plan change activities.
• Coordinate cross-functional workstreams for each business segment and channel to ensure seamless execution of eligibility processes.
• Establish standards and best practices for implementation processes, documentation, and change management.
• Perform other duties as assigned.

Pay

The salary range for this role is $90,000 - $130,000. Offers consider factors such as education, experience, licensure, certifications, geographic location, and peer compensation. This range does not include potential incentive pay or benefits.

Benefits

• Medical, dental, and vision coverage
• Prescription drug coverage
• Health care and dependent care flexible spending accounts
• Aflac supplemental policies (Accident, Cancer, Critical Illness, and Hospital Indemnity offered at no cost to employees)
• 401(k) plans with opportunity to purchase company stock
• Annual bonuses
• 11 paid holidays per year
• Up to 20 days of PTO for any reason
• State-mandated sick leave (e.g., Washington employees accrue 1 hour of sick leave for every 40 hours worked)
• Other leaves of absence, as eligible, to support physical, financial, and emotional well-being

Aflac complies with all applicable leave laws, including sick and safe leave, adoption, and parental leave, in all states and localities.