Mgr, Enrollment Operations

The Company: Aflac | Location: Columbia, SC, US | Division: Group Voluntary Benefits

About the role

We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands.

This role is hybrid. You will be expected to report to one of our Aflac offices located in Columbia, SC or Columbus, GA for at least 60% of the work week. You will work from your home (within the continental US) for the remaining portion of the work week.

What it takes to be successful at Aflac

• Acting as a Champion for Change
• Acting with Integrity
• Communicating Effectively
• Demonstrating Initiative
• Developing Talent
• Managing Performance
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

What it takes to be successful in this role

• People leadership, coaching, and talent development
• Operational leadership, service delivery, and escalation resolution
• Stakeholder engagement and cross-functional collaboration
• Process improvement and operational effectiveness
• Problem solving, root cause analysis, and decision support
• Performance measurement, reporting, and business analysis
• Change leadership, business readiness, and continuous improvement

Requirements

Education & Experience Required

• Bachelor's Degree in a related field
• 6 or more years of job-related work experience
• 4 years in a leadership/senior/supervisory capacity
• Experience leading business and technological projects

Education & Experience Preferred

• Experience in the insurance industry

Travel: Less than or equal to 10%

Responsibilities

• Leads, coaches, and develops a team responsible for resolving complex operational issues, technical barriers, and escalated work items.
• Communicates organizational priorities and business objectives to drive team alignment, accountability, and performance.
• Oversees hiring, onboarding, training, performance management, and development activities to strengthen team capability and cross-functional knowledge.
• Serves as the primary escalation point for critical and complex issues, driving resolution, root cause analysis, and continuous improvement.
• Ensures timely, accurate, and high-quality service delivery while maintaining operational standards and customer satisfaction.
• Builds and maintains strong relationships with stakeholders and cross-functional partners to support business objectives and operational effectiveness.
• Collaborates with business and technical teams to implement operational initiatives, process enhancements, and customer-impacting changes.
• Identifies and implements process improvements that enhance productivity, quality, efficiency, and customer experience.
• Develops and maintains operational procedures, business continuity practices, and supporting documentation.
• Evaluates operational impacts of business and technology changes and provides recommendations to support successful implementation.
• Monitors and reports operational and team performance metrics, identifying trends and opportunities for improvement.
• Manages assigned projects, departmental initiatives, and other duties as required.
• Performs other duties as needed.

Pay

The salary range for this job is $100,000 - $120,000. This range is specific to the job and salary offers consider a wide range of factors including education, experience, licensure, certifications, geographic location, and peer compensation.

Benefits

• Medical, dental, and vision coverage
• Prescription drug coverage
• Health care flexible spending
• Dependent care flexible spending
• Aflac supplemental policies (Accident, Cancer, Critical Illness, and Hospital Indemnity offered at no cost to employee)
• 401(k) plans
• Annual bonuses
• Opportunity to purchase company stock
• 11 paid holidays annually
• Up to 20 days PTO to be used for any reason
• State-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked)
• Other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being