Mgr, Enrollment Operations

We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands.

About the role

This role is hybrid. You will be expected to report to one of our Aflac offices located in Columbia, SC or Columbus, GA for at least 60% of the work week. You will work from your home (within the continental US) for the remaining portion of the work week. Travel is less than or equal to 10%.

Success factors

• Acting as a Champion for Change
• Acting with Integrity
• Communicating Effectively
• Demonstrating Initiative
• Developing Talent
• Managing Performance
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

Key competencies

• People leadership, coaching, and talent development
• Operational leadership, service delivery, and escalation resolution
• Stakeholder engagement and cross-functional collaboration
• Process improvement and operational effectiveness
• Problem solving, root cause analysis, and decision support
• Performance measurement, reporting, and business analysis
• Change leadership, business readiness, and continuous improvement

Requirements

• Bachelor's Degree in a related field
• 6 or more years of job-related work experience
• 4 years in a leadership/senior/supervisory capacity
• Experience leading business and technological projects
• Or an equivalent combination of education and experience

Preferred qualifications

• Experience in the insurance industry

Responsibilities

• Leads, coaches, and develops a team responsible for resolving complex operational issues, technical barriers, and escalated work items.
• Communicates organizational priorities and business objectives to drive team alignment, accountability, and performance.
• Oversees hiring, onboarding, training, performance management, and development activities to strengthen team capability and cross-functional knowledge.
• Serves as the primary escalation point for critical and complex issues, driving resolution, root cause analysis, and continuous improvement.
• Ensures timely, accurate, and high-quality service delivery while maintaining operational standards and customer satisfaction.
• Builds and maintains strong relationships with stakeholders and cross-functional partners to support business objectives and operational effectiveness.
• Collaborates with business and technical teams to implement operational initiatives, process enhancements, and customer-impacting changes.
• Identifies and implements process improvements that enhance productivity, quality, efficiency, and customer experience.
• Develops and maintains operational procedures, business continuity practices, and supporting documentation.
• Evaluates operational impacts of business and technology changes and provides recommendations to support successful implementation.
• Monitors and reports operational and team performance metrics, identifying trends and opportunities for improvement.
• Manages assigned projects, departmental initiatives, and other duties as required.
• Performs other duties as needed.

Pay

The salary range for this job is $100,000 - $120,000. This range is specific to the job and salary offers consider a wide range of factors including education, experience, licensure, certifications, geographic location, and peer compensation.

Benefits

• Medical, dental, and vision coverage
• Prescription drug coverage
• Health care flexible spending
• Dependent care flexible spending
• Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no cost to employee)
• 401(k) plans
• Annual bonuses
• Opportunity to purchase company stock
• 11 paid holidays annually
• Up to 20 days PTO to be used for any reason
• State-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked)
• Other leaves of absence, if eligible, when needed to support physical, financial, and emotional well-being