Enrollment Operations Specialist

About the role

Full‑time Enrollment Operations Specialist position with the University of Miami’s Division of Enrollment Management, remote‑eligible. Under the Director’s supervision, the role supports special populations (including I‑20 processing with ISSS, Need Information workflow, and Athlete concierge service), manages student enrollment records across Slate CRM, PeopleSoft/CaneLink, PowerFAIDS, College Board, and OnBase, and performs a range of records‑management duties.

Responsibilities

• Support special populations: process I‑20 requests in coordination with International Student and Scholar Services (ISSS), maintain the Need Information workflow, and provide concierge service to the Athletics department.
• Review, sort, classify, maintain, and archive documents, data, test scores, and other sensitive information related to students’ official enrollment records using Slate CRM, PeopleSoft/CaneLink, PowerFAIDS, College Board, and OnBase.
• Manage the I‑20 workflow: prepare files for Admission approval, review student record data for accuracy, make necessary changes across systems, monitor I‑20 checklist items, and assist students with compiling required documentation.
• Serve as liaison with the Athletics Department to ensure student athlete records are accurate and applications are complete and ready for review.
• Assist Admissions and Enrollment Management Operations teams with student record change requests.
• Process documents for undergraduate student records from initial contact through enrollment.
• Understand and communicate records‑management concepts; apply practical approaches to maintain accurate student records.
• Generate queries, review and analyze results to troubleshoot data discrepancies and ensure record accuracy and completeness.
• Review mismatched records in application staging queues and correct errors to maintain consistency across systems.
• Review files in the Need Info Queue Reader Bins, assign and satisfy application checklists accordingly.
• Assist with the final high school transcript review process.
• Address student and parent questions and concerns regarding applications and records; act as the liaison for student records to other University departments.
• Perform other duties as assigned.

Requirements

• High school diploma required; post‑secondary education preferred.
• One (1) year of relevant work experience managing records, preferably in a higher education or corporate setting.

Skills

• Strong attention to detail and ability to manage multiple projects and tasks simultaneously.
• Excellent oral and written communication skills.
• Ability to provide excellent customer service to students, parents, and administrators.
• Knowledge of records management concepts.

Qualifications

Any appropriate combination of relevant education and work experience will be considered.