MGH Unit Coordinator | Inpatient Medicine

Mass General Brigham relies on a wide range of professionals to advance our mission as a not-for-profit supporting patient care, research, teaching, and community service. We believe high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us.

About the role

Inpatient General Medicine is seeking an administrative professional to work as a Unit Coordinator on the Days shift, providing rotating weekend and holiday coverage. Bigelow 7 is a fast-paced adult inpatient General Medicine unit dedicated to providing high-quality, compassionate care for patients with a wide range of acute and complex medical conditions, including Level 1 Trauma patients from the emergency and intensive care units. Ideal applicants seeking full-time 36-hour permanent employment will be strongly considered for an interview.

This position provides administrative support to unit-based and hospital-wide clinicians and staff, functioning as the liaison between patients, visitors, and clinicians. The role involves organizing priorities, completing tasks on time, managing confidential patient information, and coordinating day-to-day patient flow, including admissions, discharges, and transfers.

Responsibilities

• Performs clerical and other duties to assist in the general administration of the floor or unit.
• Greets and interacts with patients, families, visitors, and coworkers in person and via communication tools in a professional manner.
• Receives, prioritizes, organizes, and manages information at the central nursing station and throughout the unit.
• Schedules consultations, tests, procedures, and patient transport to other departments.
• Enters accurate and timely information about admissions, discharges, and transfers into the electronic medical record to facilitate efficient patient throughput.
• Contacts ancillary service departments to obtain equipment, services, and supplies; tracks status and location; uses designated process for identifying and facilitating repairs.
• May assist manager with payroll duties, scheduling of staff, or supervision of unit secretaries.
• Provides outstanding service for every customer interaction.

Duties may vary by department. This position does not require patient care.

Requirements

• High School Diploma or Equivalent required (Associate's Degree in a related field preferred).
• Administrative support experience: 1-2 years required.
• Certified Health Unit Coordinator (National Association of Health Unit Coordinators - NAHUC) preferred.

Skills

• Proficiency with office procedures and equipment (filing, copying, scanning, printing, faxing).
• Proficiency in MS Office.
• Ability to proofread and edit written documents.
• Ability to use phone systems.
• Strong time management skills, including managing one's own time and the time of others.
• Strong verbal and written communication skills.
• Strong interpersonal skills.
• Familiarity with medical terminology.

Benefits

• Weekly pay.
• Medical, Dental, and Vision insurance.
• Tuition Reimbursement.
• Shift differential for evening, nights, and weekends.
• Generous paid time off.
• Subsidized MBTA pass (50% discount).
• Resources for childcare and emergency backup care.
• Hospital-paid retirement plan and tax-sheltered annuity plan.
• Employee “Perks” – discounts on tickets and passes for ski resorts, museums, sporting events, and more.
• Membership to MGB Fitness Center.

Schedule

• Days (7:00 AM – 7:30 PM), 3x shifts per week.
• Mandatory weekend shifts every other week.
• Rotating holiday schedule.
• Full-time, 36 hours per week.

Pay

Pay range: $18.58 - $26.58 per hour (Grade 3).

At Mass General Brigham, base pay is determined by skills, relevant experience, education, certifications, and other essential factors. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums, bonuses, and recognition programs.

Work Location: 90 Blossom Street, Onsite