Unit Coordinator | MGH - Neonatal ICU

Responsibilities

• Provides administrative support to unit-based and hospital-wide clinicians and staff in an inpatient unit, functioning as the liaison between the patient, visitors and the clinicians.
• Expected to effectively organize priorities, complete tasks on time and to manage confidential patient information.
• Responsible for partnering with nursing to coordinate the day-to-day patient flow including communication to key players regarding patient admissions, discharges and transfers.
• Also expected to provide outstanding services for every customer interaction.
• Performs clerical and other duties to assist in the general administration of the floor or unit.
• Greets and interacts with patients, families, visitors and coworkers in person and via communication tools in a professional manner.
• Receives, prioritizes, organizes and manages information at the central nursing station, and throughout the unit.
• Schedules consultations, tests, procedures, and patient transport to other departments.
• Enters into electronic medical record accurate and timely information about admissions, discharges and transfers to facilitate efficient patient flow throughout the unit.
• Contacts ancillary service departments to obtain equipment, services and supplies; tracks status and location; uses designated process for identifying and facilitating repairs.
• May assist manager with payroll duties or scheduling of staff, or supervision of unit secretaries.
• Performs other duties as assigned.
• Complies with all policies and standards.

Qualifications

• High School Diploma or Equivalent (Required)
• Associate degree (Preferred)
• Unit Coordinator Certification – National Association of Health Unit Coordinators, Inc. (Preferred)
• Administrative support experience: 1‑2 years (Required)
• Proficiency with office procedures and equipment (filing, copying, scanning, printing, faxing)
• Proficiency in MS Office
• Ability to proofread and edit written documents
• Ability to use phone system
• Ability to manage one's own time and the time of others
• Strong verbal and written communication skills
• Strong interpersonal, written and oral skills
• Ability to use standard office equipment
• Familiarity with medical terminology

Pay

$18.58 – $26.58 per hour (Grade 3)

Schedule

40‑hour evenings; (5) 8‑hour shifts, 3:00 pm – 11:30 pm, Monday‑Friday; every other weekend and every other holiday required. On‑site at 273 Charles Street; regular employee type; rotating shift.