MEXICAN RESTAURANT FOOD SERVER - CB - PART-TIME - SWING SHIFT

Job Summary

Provide professional, efficient, friendly, and responsive customer service to food service outlet guests. Inform guests of specials, answer questions on menu items and preparation, take orders, serve food and beverage items, and pre-bus tables.

Job Qualifications

• Excellent customer service and communication skills
• Team oriented
• Flexible, adaptable, and self-motivated
• Able to follow procedures
• Able to work in a busy restaurant atmosphere
• Able to read, write, and communicate verbally in English

Essential Job Functions

• Maintain current and accurate information regarding menu items (preparation, seasoning, ingredients, and plate presentation)
• While taking orders, up-sell appetizers, beverages, and desserts in accordance with restaurant service standards
• Correctly enter food into the POS system with accuracy to ensure accurate preparation of order
• Deliver prepared food to guests and return to the table to ensure guest satisfaction
• Pre-bus tables
• Present check for payment, thank guests, and invite them back (follow scripting guidelines)
• Depending on assigned outlet, collect payment by Food Server is required
• Other job-related duties as assigned and instructed by management

Customer Service Expectations

• Recognize Legend status players and relay that information on to other team members
• Listen and pay attention to what is being communicated both verbally and non-verbally
• Go the extra mile with a smile for patrons who have special requests or needs
• Friendly, helpful, and professional when interacting with guests and team members
• Maintain a happy cheerful attitude with guests and team members during stressful periods of peak business

Physical Demands

• Long periods of standing
• Recurring bending, crouching, stooping, stretching, reaching, or similar activities
• Recurring lifting of moderately heavy items up to 50 pounds to shoulder level

Work Environment

• Adequately lit, heated, and ventilated
• Exposure to secondhand smoke in a casino
• 24 hour/7 day a week work environment with varying shifts including weekends and holidays