Mexia Deli - Food Service Rep - Part time

About the Role

As a Food Service Representative, you'll provide a well-stocked, well-maintained department while delivering superior customer service. You'll prepare, package, and merchandise fresh product daily while maintaining all department and food safety/sanitation standards.

Responsibilities

• Customer Service
  • Provides superior customer service
  • Takes orders from customers by telephone or in person
  • Answers customer questions regarding products; assists them with selections
• Food Service / Production
  • Prepares, packages, and merchandises fresh product effectively
  • Slices, packages, labels, rotates, and culls products for poor quality
  • Assists in technical areas as needed (e.g., basic set-up and clean-up processes)
• Sales
  • Uses suggestive selling techniques and basic product knowledge to meet customer needs and build department sales
• Food Safety
  • Cleans and sanitizes display cases
  • Operates/maintains equipment properly
  • Complies with H-E-B food safety and sanitation standards
  • Complies with department/Store operating procedures
• Bakery (Additional Responsibilities)
  • Records production and shrink to aid in production planning
  • Assists in technical areas as needed (e.g., baking, frying, and decorating)
  • Culls bakery products for poor quality, expiration dates
• Deli (Additional Responsibilities)
  • Takes care of service counter customers
  • Uses ordering system applications
  • Uses Fresh Production Planner
  • Performs inventory management processes (MSI, PAW) as required
  • Ensures catering orders are prepared and ready in time for customer pickup
  • Performs all sanitation and maintenance tasks for Deli slicers
• Prepared Foods (Additional Responsibilities)
  • Serves/packages products at customer's request
  • Educates customers on preparation/reheating instructions of prepared foods
  • Prepackages condiments (sauces, dressings) for prepared food items
  • Cuts, slices, dices, chops food in preparation for chef

Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Requirements

• 18 years or older
• High School Diploma or GED (or equivalent) – Required
• Completion of Company Orientation – Required
• Food safety and sanitation training – upon hire – Required

Skills

• Knowledge of computer systems and equipment (e.g., PC, symbol, scales, label machine) – Required
• Strong customer service skills – Required
• Communication and interpersonal skills – Required
• Reading and writing skills – Required
• Planning and organizing skills – Required
• Ability to work in a fast-paced environment – Required

Physical Demands & Working Conditions

Function in a fast-paced, retail environment, performing detailed and precise tasks while working with customers and staying attentive to their needs. Physical demands vary by department:

• Bakery
  • Constantly: reach at waist, grasp
  • Frequently: stand, walk, reach at shoulder, bend
  • Occasionally: sit, reach overhead, reach at knee/floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements, shoulder abduction
  • Occasionally exposed to wet, cold, hot conditions, loud noise
  • Ability to lift 50 lbs, and manage in excess of 70 lbs
• Deli
  • Constantly: reach at waist, grasp
  • Frequently: stand, walk, stoop
  • Occasionally: reach overhead, reach at shoulder/knee/floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements
  • Occasionally exposed to wet, cold, hot conditions, loud noise
  • Ability to lift 55 lbs, and manage in excess of 65 lbs

Definitions: Constantly = 5.5+ hours per 8-hour day; Frequently = 2.5–5.5 hours per 8-hour day; Occasionally = 0–2.5 hours per 8-hour day. Partners must never lift beyond their own safe limit. If an item is too heavy, break it down or ask for assistance.