Deli - Food Service Rep - Part time

Responsibilities

• Provides superior customer service
• Takes orders from customers by telephone or in person
• Answers customer questions regarding products; assists them with selections
• Prepares, packages, and merchandises fresh product effectively
• Slices, packages, labels, rotates, and culls products for poor quality
• Aids in technical areas as needed (e.g., basic set-up and clean-up processes)
• Uses suggestive selling techniques and basic product knowledge to meet customer needs and build department sales
• Cleans and sanitizes display cases
• Operates / maintains equipment properly
• Complies with H-E-B food safety and sanitation standards
• Complies with department / Store operating procedures

Customer Service

• Provides superior customer service
• Takes orders from customers by telephone or in person
• Answers customer questions regarding products; assists them with selections

Bakery Additional Department-Specific Responsibilities

• Records production and shrink to aid in production planning
• Aids in technical areas as needed (e.g., baking, frying, and decorating)
• Culls bakery products for poor quality, expiration dates

Deli Additional Department-Specific Responsibilities

• Takes care of service counter
• Uses ordering system applications
• Uses Fresh Production Planner
• Performs inventory management processes (MSI, PAW) as required
• If applicable, ensures catering orders are prepared and ready in time for Customer pickup
• Performs all sanitation and maintenance tasks for Deli slicers

Qualifications & Key Requirements

• Age Requirement: 18+
• Knowledge/Skills/Abilities:
• Knowledge of computer systems and equipment (e.g., PC, symbol, scales, label machine)
• Strong customer service skills
• Communication and interpersonal skills
• Reading and writing skills
• Planning and organizing skills
• Ability to work in a fast-paced environment
• Work Experience:
• Knowledge of computer systems and equipment (e.g., PC, symbol, scales, label machine)
• Strong customer service skills
• Communication and interpersonal skills
• Reading and writing skills
• Planning and organizing skills
• Ability to work in a fast-paced environment
• Education:
• HS Diploma or GED or equivalent
• Licenses/Certifications:
• Completion of Company Orientation
• Food safety and sanitation training - upon hire

Physical Demands & Working Conditions

• Function in a fast-paced, retail environment, in detailed and precise tasks
• Work with Customers, staying attentive to their needs
• Based on your Department:
• Bakery: Constantly reach at waist, grasp; Frequently stand, walk, stoop; Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements; Occasionally be exposed to wet, cold, hot conditions, loud noise; Demonstrates the ability to lift 50 lbs, and manage in excess of 70 lbs
• Deli: Constantly reach at waist, grasp; Frequently stand, walk, stoop; Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements; Occasionally be exposed to wet, cold, hot conditions, loud noise; Demonstrates the ability to lift 55 lbs, and manage in excess of 65 lbs
Last revised: 8/1/2021