Deli - Food Service Rep - Part time
H-E-B · Houston, TX · 2 wk ago
On-siteOTHRPart-time
Responsibilities
- Takes orders from customers by telephone or in person.
- Answers customer questions regarding products; assists them with selections.
- Prepares, packages, and merchandises fresh product effectively.
- Slices, packages, labels, rotates, and culls products for poor quality.
- Aids in technical areas as needed (e.g., basic set-up and clean-up processes).
- Uses suggestive selling techniques and basic product knowledge to meet customer needs and build department sales.
- Cleans and sanitizes display cases.
- Operates / maintains equipment properly.
- Complies with H-E-B food safety and sanitation standards.
- Complies with department / Store operating procedures.
Customer Service
- Provides superior customer service.
Bakery Additional Department-Specific Responsibilities
- Records production and shrink to aid in production planning.
- Aids in technical areas as needed (e.g., baking, frying, and decorating).
- Culls bakery products for poor quality, expiration dates.
Deli
- Takes care of service counter.
- Uses ordering system applications.
- Uses Fresh Production Planner.
- Performs inventory management processes (MSI, PAW) as required.
- If applicable, ensures catering orders are prepared and ready in time for Customer pickup.
- Performs all sanitation and maintenance tasks for Deli slicers.
Qualifications & Key Requirements
- Age Requirement: 18+
- Knowledge/Skills/Abilities:
- Knowledge of computer systems and equipment (e.g., PC, symbol, scales, label machine)
- Strong customer service skills
- Communication and interpersonal skills
- Reading and writing skills
- Planning and organizing skills
- Ability to work in a fast-paced environment
- Work Experience:
- Required: Knowledge of computer systems and equipment (e.g., PC, symbol, scales, label machine)
- Required: Strong customer service skills
- Required: Communication and interpersonal skills
- Required: Reading and writing skills
- Required: Planning and organizing skills
- Required: Ability to work in a fast-paced environment
- Education: HS Diploma or GED or equivalent
- Licenses/Certifications: Completion of Company Orientation - Required; Food safety and sanitation training - upon hire - Required
Physical Demands & Working Conditions
- Function in a fast-paced, retail environment, in detailed and precise tasks.
- Work with Customers, staying attentive to their needs.
- Based on your Department:
- Bakery: Constantly reach at waist, grasp; Frequently stand, walk, stoop; Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements, shoulder abduction; Occasionally be exposed to wet, cold, hot conditions, loud noise; Demonstrates the ability to lift 50 lbs, and manage in excess of 70 lbs.
- Deli: Constantly reach at waist, grasp; Frequently stand, walk, stoop; Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements; Occasionally be exposed to wet, cold, hot conditions, loud noise; Demonstrates the ability to lift 55 lbs, and manage in excess of 65 lbs.