Meter Services Technical Support Dispatcher (On-Site)

About the role

We are seeking a Meter Services Technical Support Dispatcher to join our growing Meter Services team. This is a hybrid administrative and technical support role responsible for coordinating support requests, scheduling software installations, managing ticket workflow, and assisting customers with Pacific Office Automation's managed print services software.

Responsibilities

• Monitor, prioritize, and route incoming Meter Services support tickets to the appropriate technician or department.
• Review support requests for accuracy and completeness while gathering additional information when necessary.
• Track ticket progress and ensure timely follow-up, communication, and resolution.
• Maintain detailed documentation within the company's CRM and ticketing systems.
• Cookordinate and schedule Remote Monitoring Services software installation appointments with customers, technicians, and sales representatives.
• Manage technician schedules and assist with workload planning to maximize team efficiency.
• Install and configure Remote Monitoring Services software for customers.
• Troubleshoot software issues and provide technical support to both internal and external customers.
• Communicate with customers via phone and email to provide updates, answer questions, and collect information needed to resolve issues.
• Partner with sales representatives, contract administrators, and Meter Services technicians to deliver an outstanding customer experience.
• Complete all required MPS Monitor training within the first 30 days of employment.
• Participate in ongoing technical development by working toward Microsoft and/or CompTIA A+ certifications.
• Support department goals while meeting role-specific performance metrics and KPIs.

Qualifications

• A high school diploma or equivalent required.
• An associate degree preferred.
• Strong organizational skills with the ability to manage multiple priorities.
• Excellent attention to detail and accuracy.
• Strong written and verbal communication skills.
• Comfortable working with computers and learning new software systems.
• Ability to work independently while collaborating effectively within a team.
• A customer-focused mindset with excellent follow-through and professionalism.

Preferred Qualifications

• Customer service experience.
• Technical support or IT Help Desk experience.
• Experience working with CRM or ticketing systems.
• An interest in technology and troubleshooting software applications.
• A Microsoft or CompTIA A+ certification, or a willingness to obtain one.