Service Dispatcher (Electrical / HVAC / Plumbing)

About the Role

Your mission is to connect the right technician with the right job at the right time. You'll manage schedules, optimize routes, and provide real-time support to ensure both our customers and team members have a seamless experience.

Key Responsibilities

• Dispatch the best-suited technician to each job based on location, skillset, and opportunity
• Monitor technician schedules and adjust as needed to maximize efficiency and responsiveness
• Communicate clearly with customers, technicians, and office staff—must enjoy being on the phone with both clients and techs
• Maintain respectful and positive relationships with team members and clients
• Collaborate with the Service Manager(s), Call Center Lead, and Warehouse Coordinator
• Identify and escalate service issues or concerns in a timely manner
• Utilize CRM software (ServiceTitan preferred) to track schedules and job details
• Participate in training and development to continuously grow your skills
• Support the coordination team with additional tasks as needed
• Team player who's flexible and embraces change

Requirements

• 2–4 years of dispatching experience in a trades or service company preferred
• Strong geographical knowledge of the Milwaukee metro area and surrounding service zones
• Ability to multitask, stay organized, and manage competing priorities
• Excellent communication and interpersonal skills
• High emotional intelligence and self-awareness under pressure
• Proficiency in Microsoft Office (Excel, Word) and CRM systems (ServiceTitan a plus)
• Ability to work independently and as part of a collaborative team
• A positive attitude, humility, and a drive to exceed expectations

Benefits

• Comprehensive Health Benefits (medical, dental, vision, and company-paid life insurance)
• Health Savings Account (HSA)
• Work-Life Balance: Paid vacation and holidays / Flexible schedule
• 401(k) with company match up to 4%
• Employee referral bonus program
• Performance-based bonuses
• Tuition reimbursement and paid training opportunities

Pay

Competitive Salary between $50,000 - $60,000 annually (compensation based on experience)

Schedule

Monday to Friday, 8-10 hour day shifts