Meta Lab Store Manager

The Meta Lab Retail Store Manager position is responsible for guiding a high-performing team in delivering immersive product demonstrations and building authentic customer relationships in small-format retail locations. The role requires a blend of leadership, technical expertise, and customer service skills.

About the Role

As the Store Manager, you will oversee a team focused on creating memorable, hands-on experiences using Meta Smart Glasses and Quest mixed-reality devices. This role involves recruiting, developing, and managing a team, driving sales and customer satisfaction, and maintaining operational excellence.

Responsibilities

• Deliver immersive product demonstrations and build authentic customer relationships
• Elevate every interaction into a Meta-branded experience and drive customer acquisition, retention, and satisfaction
• Recruit, hire, and develop high-potential talent while providing ongoing coaching, fostering accountability and collaboration, and modeling professionalism and strong communication
• Drive sales and conversion metrics, turn traffic into engagement and revenue, analyze performance data to adjust strategies, and maintain operational excellence in scheduling, inventory, and reporting
• Serve as the subject-matter expert on Meta wearable and mixed-reality products, stay current on innovations, communicate value propositions confidently, and simplify complex technology for customers
• Demonstrate strong communication skills, set clear expectations, hold the team accountable, and represent the Meta brand professionally in high-visibility environments

Requirements

• High School Diploma or equivalent required
• 5+ years of retail sales management experience
• Proven success leading customer-facing retail teams
• Experience in high-traffic environments preferred

Qualifications

• Strong leadership and people development skills
• Demonstrated business acumen and data-driven decision-making ability
• Excellent communication and interpersonal skills
• Skilled in performance management and conflict resolution
• Adaptable and self-motivated
• Passion for technology and customer excellence
• Flexible availability with the ability to be on-call as needed

Skills & Attributes

• Strong leadership and people development skills
• Demonstrated business acumen and data-driven decision-making ability
• Excellent communication and interpersonal skills
• Skilled in performance management and conflict resolution
• Adaptable and self-motivated
• Passion for technology and customer excellence

Benefits

• Biweekly pay plus retention bonus
• Health and wellness benefits plans
• Paid time off and holidays
• 401(k) with employer matching
• Paid training
• Employee discounts
• Referral bonus
• Tax savings with flexible spending accounts for parking, transit, dependents, and healthcare costs
• Opportunity to work with a growing company that actively rewards and promotes its employees

Pay

Minimum Pay: USD $85,000.00/Yr.

Maximum Pay: USD $90,000.00/Yr.

Schedule

Flexible schedule with occasional on-call availability.