Meta Lab Store Manager

About the role

The Store Manager at Meta Lab Retail will lead a team focused on immersive, hands-on customer experiences at Moynihan Train Hall. This role requires a proven track record in retail sales management, with experience in high-traffic environments.

Responsibilities

• Deliver immersive product demonstrations
• Build authentic customer relationships
• Elevate every interaction into a Meta-branded experience
• Drive customer acquisition, retention, and satisfaction
• Recruit, hire, and develop high-potential talent
• Drive sales and conversion metrics
• Analyze performance data to adjust strategies
• Maintain operational excellence in scheduling, inventory, and reporting
• Demonstrate strong communication skills
• Set clear expectations and hold the team accountable
• Represent the Meta brand professionally in high-visibility environments

Requirements

• High School Diploma or equivalent
• 5+ years of retail sales management experience
• Proven success leading customer-facing retail teams
• Experience in high-traffic environments preferred

Qualifications

• Strong leadership and people development skills
• Demonstrated business acumen and data-driven decision-making ability
• Excellent communication and interpersonal skills
• Skilled in performance management and conflict resolution
• Adaptable and self-motivated
• Passion for technology and customer excellence
• Flexible availability with the ability to be on-call as needed

Skills & Attributes

• Strong leadership and people development skills
• Demonstrated business acumen and data-driven decision-making ability
• Excellent communication and interpersonal skills
• Skilled in performance management and conflict resolution
• Adaptable and self-motivated
• Passion for technology and customer excellence
• Flexible availability with the ability to be on-call as needed

Benefits

• Biweekly pay plus retention bonus
• Health and wellness benefits plans
• Paid time off and holidays
• 401(k) with employer matching
• Paid training
• Employee discounts
• Referral bonus
• Tax savings with flexible spending accounts for parking, transit, dependents, and healthcare costs
• Opportunity to work with a growing company that actively rewards and promotes its employees

Pay

Minimum Pay USD $85,000.00/Yr. Maximum Pay USD $90,000.00/Yr.

Schedule

Flexible schedule with occasional on-call availability