Meta Lab Assistant Store Manager
About the role
Join our Meta Store Retail team in West Hollywood, CA, where we bring cutting-edge Meta AI glasses and wearables, along with Meta Quest mixed-reality products, to life. As the Assistant Manager, you will partner closely with the Store Manager to lead a high-performing retail team focused on delivering exceptional customer experiences, driving business results, and maintaining operational excellence.
Responsibilities
Partner with the Store Manager to lead daily store operations and drive overall business performance.
Serve as the leader on duty and oversee store operations in the Store Manager's absence.
Deliver exceptional customer experiences through engaging product demonstrations and meaningful customer interactions.
Coach, develop, and support team members to achieve sales, service, and operational goals.
Drive customer acquisition, conversion, retention, and satisfaction metrics.
Manage operational processes, including opening and closing procedures, inventory management, logistics, point-of-sale systems, cash handling, and reporting.
Analyze store performance and help implement strategies to improve results.
Partner with Meta's technical support teams to ensure in-store technology and experiences are functioning properly.
Maintain brand standards, operational excellence, and a culture of accountability and teamwork.
Support recruiting, onboarding, training, and development of new team members.
Requirements
High School Diploma or equivalent required. 2+ years of retail sales management experience required. 3+ years of customer-facing expertise in retail sales required. Demonstrated strength in teaching/coaching techniques; positively influences and empowers others.
Skills and Attributes
Extremely strong interpersonal communication, soft skills, written, verbal, and on-camera.
Performance Management and conflict resolution skills.
Ability to build and foster business relationships at multiple levels and independently.
Ability to show patience and tact and remain calm under pressure.
High level of initiative and self-motivation with a continued drive to learn.
Strong time management and organizational skills.
Ability to practice good judgment in analyzing information, strategic/critical thinking, and decision-making.
Flexible availability with the ability to be on-call as needed.
Physical Requirements
Regularly talk, sit, stand, walk, and bend over, repetitive use of hands/arms, repetitive use of legs, and grasp.
Frequently lift and carry up to 25 lbs.
Occasionally lift and carry up to 50 lbs.
Continuous hand/eye coordination and fine manipulation.
What We Offer
Biweekly pay
Health and wellness benefits plans
Paid time off and holidays
401(k) with employer matching
Paid training
Employee discounts
Referral bonus
Tax savings with flexible spending accounts for parking, transit, dependents, and healthcare costs
Opportunity to work with a growing company that actively rewards and promotes its employees