Merchant Services Sales Officer

Location: On-site in Santa Rosa, CA.

About the role

The Merchant Service Sales Officer is responsible for selling bankcard services to merchants and other business professionals. They manage the full sales cycle of all Merchant Services products by working with credit card processing merchants, processors, branches, and departments to fulfill client needs. This role also involves new merchant acquisition and current client retention.

Responsibilities

• Perform outside sales calls and develop new business based on prospecting, telephone consulting, and in-person calling.
• Perform outside sales calls on branch referrals.
• Determine merchant bankcard needs and offer solutions.
• Work with branches and departments to identify referrals and successfully complete the sales cycle.
• Market and actively promote bank products and services to retain and grow the current client base.
• Refer customers to other bank departments for additional financial service products.
• Assist prospective merchants and branches with information for opening new accounts.
• Follow up with customers to ensure satisfaction and cross-sell additional products.
• Market and actively promote the bank through community events.
• Provide adequate training to merchants and appropriate staff as requested.
• Provide sales and support for Treasury management.
• Measure and report against agreed goals and benchmarks.
• Support merchants, branches, CCC, and third-party processors with equipment-related requests.
• Ensure all rules, regulations, and guidelines pertaining to VISA and MasterCard and the policies and procedures of the bank are followed.
• Maintain vendor relationships as required with designated business partners.

Requirements

• Thorough knowledge of electronic processing of all major credit cards, debit cards, EBT, ATM, and payroll services.
• General knowledge of Merchant Services & ATM/Debit Card industry.
• Knowledge of credit card merchant terminal operation.
• Knowledge and understanding of bank products and services.
• Skills operating a personal computer including word processing, spreadsheet, and presentation software.
• Ability to provide personal transportation is required.
• Must maintain a valid California driver’s license.

Qualifications

A combination of education and experience equivalent to an associate’s degree in Business Administration or related field, and knowledge typically gained through a minimum of three years’ experience in a bank sales role with knowledge of merchant services products.

Physical Requirements

• Ability to stand, bend, stoop, sit, walk, twist, and turn.
• Ability to lift up to 25 pounds occasionally.
• Ability to use a computer keyboard and calculator.
• Work environment is indoors; majority of the time is spent sitting at a desk. May require travel to customer sites.

Schedule

Full-time, exempt. 40 hours per week, typically Monday-Friday 8:30am-5:30pm. This schedule is subject to change based on the business needs of the bank.

Pay

The hiring range for this position is $57,918 to $77,465 per year. The compensation offered will fall within this range commensurate with the candidate's applicable experience, education, and skills.

Benefits

• Health, dental, and vision insurance with competitive medical plan options including traditional HMO, HDHP/HSA, and Point of Service medical plans.
• No-network dental and vision plans, and flexible spending account plans.
• Company-paid life insurance and long-term disability insurance.
• Retirement plan options: 401(k) plan with traditional and Roth savings options, company match, and an additional annual profit-sharing contribution opportunity.
• Paid time off and sick leave including vacation, sick time, holidays, and personal days.
• Tuition reimbursement.
• Free checking and discounts on other available banking products such as checking and savings accounts, safe deposit box, and retirement planning assistance.
• Discounts on home and personal loans (subject to credit approval).

Established in 1890, Exchange Bank is one of the most unique community banks in the United States because of its history, ownership, and legacy. Our employees enjoy a work environment that values work/family balance, encourages community involvement, and provides competitive compensation and benefits.