Merchant Maintenance Rep II
Maverick Payments is a family-owned and privately held full-service payment provider. Located in Calabasas, California, Maverick has created innovative technology designed for sales organizations, such as ISO’s and ISV’s, looking to monetize payments by reselling our white-labeled payments stack. Our payment products include merchant acquiring services, a proprietary gateway, ACH processing, fraud & chargeback tools, analytics, and other value-add services. Maverick’s team includes underwriting, risk management, compliance & legal, technology & product development, on-boarding, customer support, information technology, and more.
This position will consider candidates to report on site in the Greater Houston or Los Angeles areas.
Responsibilities
- Under the direction of the Boarding & Maintenance Manager, the Merchant Maintenance Representative II is responsible for merchant maintenance and support services including account changes, ticket, and request management.
- Reviewing daily assignment queue for ticket handling.
- Accurate and efficient handling of merchant and agent ticket and email requests, including but not limited to status updates, bank changes, pricing changes, and miscellaneous maintenance updates.
- Ensuring proper and accurate records are kept according to company policy.
- Communicating with partners and staff members as necessary to complete and coordinate maintenance requests.
- Performing data entry as required for completing corrections, action items, and updates, including data‑sensitive maintenance requests.
- Working on department‑related projects and assignments.
- Ensuring workload completion on a daily basis as assigned.
- Supporting specialized projects on an as‑needed basis as directed by Department or Company leadership.
- Performing other duties as assigned.
Qualifications
- High School Diploma or equivalent.
- 1‑2+ years of experience working with software user interfaces, preferably in the merchant processing field.
- Experience with data entry (preferred).
- Some college or a college degree.
Benefits
- Competitive Salary, Bonuses and Incentives.
- Comprehensive employer‑sponsored health, vision, and dental insurance programs.
- Paid time off, Paid Sick and Paid Holidays.
- 401K plan with up to a 4% matching contribution.
- Commitment to Career Development and Advancement.
- Employee Recognition Programs & Company Sponsored Events.
- Vibrant Office Culture, Team Building, Birthdays, Work Anniversaries, Snacks, and more!
Pay
$23 - $27/hr.