Merchant Maintenance Rep I

Exciting Opportunities at Maverick Payments! Join our fast‑paced, growing company and further your career with Maverick Payments, where you can thrive, your ideas are valued, and your colleagues feel more like family than coworkers!

About the role

Under the direction of the Manager, the Merchant Maintenance Representative I is responsible for merchant maintenance and support services including account changes, ticket, and request management. Maverick Payments is a family‑owned and privately held full‑service payment provider located in Calabasas, California, offering innovative technology for sales organizations such as ISOs and ISVs looking to monetize payments by reselling our white‑labeled payments stack. Our products include merchant acquiring services, a proprietary gateway, ACH processing, fraud & chargeback tools, analytics, and other value‑added services.

Responsibilities

• Reviewing daily assignment queue for ticket handling
• Accurate and efficient handling of merchant and agent ticket and email requests, including but not limited to status updates, bank changes, pricing changes, and miscellaneous maintenance updates.
• Ensuring proper and accurate records are kept according to company policy.
• Communicating with partners and staff members as necessary to complete and coordinate maintenance requests.
• Performing data entry as required for completing corrections, action items, and updates.
• Handling data‑sensitive maintenance requests.
• Working on department‑related projects and assignments.
• Ensuring workload completion on a daily basis as assigned.
• Performing other duties as assigned.

Qualifications

• High school diploma or equivalent.
• Preferred: some college or a college degree.
• Experience with data entry.

Benefits

• Competitive salary, bonuses and incentives.
• Comprehensive employer‑sponsored health, vision, and dental insurance programs.
• Paid time off, paid sick leave, and paid holidays.
• 401(k) plan with up to a 4% matching contribution.
• Commitment to career development and advancement.
• Employee recognition programs and company‑sponsored events.
• Vibrant office culture with team building, birthdays, work anniversaries, snacks, and more.

This position will consider candidates to report on site in the Greater Houston or Los Angeles areas.

Pay

Pay range: $22 – $25 per hour.