Mental Health Navigator

About the role

The Mental Health Navigator provides psychological services to assist the student body in attaining their educational, interpersonal, and academic goals. Psychological services include case management and care coordination; referral; managing insurance and referral databases; managing external referral relations; individual assessment and counseling; psycho-educational outreach programming and consultation to students, staff, faculty, administrators, and parents/families; supervision and training to graduate students in the mental health professions; and engage in maintenance of records.

Specific Job Duties & Tasks

• Provide case management and referral services to support students in accessing appropriate mental health care.
• Deliver care coordination and bridging support for students with acute, complex, or ongoing mental health concerns.
• Conduct diagnostic and psychosocial assessments, including crisis assessment and intervention.
• Support clinicians during psychiatric hospitalization processes and provide post-hospitalization follow-up and referrals.
• Maintain accurate, timely electronic mental health records in Titanium or similar EHR systems.
• Collaborate with campus partners (UI Health Care, Care Team, Student Health, EIT, Academic Support & Retention) to coordinate student care.
• Develop and maintain relationships with external providers, including hospitals, private practitioners, and insurance partners.
• Provide outreach, workshops, and psycho-educational programming for students, faculty, staff, and families.
• Offer supervision, training, and coaching to graduate trainees and junior staff in case management, communication, and clinical competencies.
• Contribute to policy development, quality improvement, and clinical standards within the counseling center.
• Support communication and collaboration across teams, modeling effective interpersonal and conflict-management skills.
• Participate in research, program evaluation, or grant activities related to mental health services, as interest and agency needs allow.

About the Division of Student Life

The Division of Student Life is comprised of staff that embrace new ideas and thoughts, works together to keep our students safe, and provides them with life-changing experiences. The Division of Student Life includes 15 departments that span from Recreational Services to the Office of Leadership, Service and Civic Engagement and everything in between. We believe in working together as one team to achieve our mission: fostering student success by creating and promoting educationally purposeful services and activities within and beyond the classroom.