Mental Health Counselor / Crisis & Triage Specialist

About the role

Provide telephonic triage, screening, and crisis intervention within a Crisis and Triage Advice Line to ensure members receive appropriate behavioral health care.

Responsibilities

• Crisis management and intervention
• Coordinate psychiatric admissions and discharges
• Conduct diagnostic evaluations
• Deliver individual, family, and group psychotherapy, including skills training and supportive therapy
• Collaborate with multidisciplinary teams
• Review complex cases and support assessments and decision-making

Requirements

• Master’s degree in a related mental health field
• Valid license (e.g., Licensed Marriage and Family Therapist or Mental Health Counselor)
• At least three years of post-degree clinical experience

Skills

• Proficiency in evidence-based treatment modalities
• Strong documentation skills
• Crisis risk assessment
• Familiarity with DSM criteria
• Strong interpersonal and decision-making skills
• Adherence to clinical and regulatory standards

Preferred Qualifications

• Experience with risk assessments
• Experience with crisis line services
• Experience with care triaging