Crisis Counselor/Specialist (Crisis Intervention)

About the Role

When someone is in crisis, you'll be the calm, compassionate voice that guides them toward safety and support. As a Crisis Counselor, you'll provide essential phone and mobile crisis services—conducting assessments, delivering interventions, and connecting people to life-changing resources. If you're ready for meaningful work where every conversation can save a life, this is your calling.

Responsibilities

• Crisis Response & Assessment: Conduct comprehensive crisis assessments and triage for individuals in distress; Provide immediate crisis counseling via telephone with skill and compassion; Determine when mobile outreach interventions are needed; Respond effectively to urgent situations with professionalism and empathy
• Intervention & Support: Deliver evidence-based crisis interventions following best practice principles; Provide service referrals and connect clients to appropriate community resources; Conduct thorough aftercare follow-up contacts to ensure continuity of care; Collaborate with local police and EMS services to coordinate emergency responses
• Clinical Excellence & Documentation: Maintain high-quality, accurate clinical documentation including progress notes, treatment plans, and discharge summaries; Complete all required insurance authorization documentation in a timely manner; Prepare clear, concise reports that effectively communicate client needs; Submit accurate payroll and billing documentation on schedule
• Professional Development & Collaboration: Build and maintain strong working relationships with clients, families, and community partners; Participate in agency committees focused on program enhancement; Engage in ongoing training and professional development activities; Contribute to internal quality improvement initiatives; Work collaboratively within your team to ensure seamless crisis services

Requirements

• Education: Bachelor’s degree in a behavioral health discipline and one year of experience in a behavioral health setting (Counselor) OR Master’s Degree in a behavioral health discipline and three years of experience in a behavioral health setting (Specialist)
• Clearances: Pennsylvania Act 33 clearance (Child Abuse); Pennsylvania Act 34 clearance (Criminal Background); FBI fingerprint clearance; Verification of exclusion from Medicaid/Medicare Exclusion lists
• Essential Skills & Qualities: Strong knowledge of crisis intervention principles and behavioral health practices; Excellent communication skills—both oral and written; Ability to remain calm and focused under pressure; Sound judgment and problem-solving abilities; Compassionate, patient, and professional demeanor; Valid driver's license and ability to safely operate a motor vehicle; Ability to work independently with minimal supervision; Comfortable managing multiple interruptions and shifting priorities
• Physical Requirements: Ability to communicate clearly via telephone; Ability to safely drive a motor vehicle for mobile crisis responses; Ability to sit for extended periods during phone-based crisis work; Proficiency with computers and documentation systems; Ability to work with frequent interruptions; Full awareness of environmental stimuli; Strong reading, writing, and typing skills

Benefits

• Paid training provided
• Employee recognition programs
• Referral bonus opportunities
• Discount programs through "Tickets at Work"
• Comprehensive paid training program
• Ongoing professional development
• Tuition reimbursement options available
• Pathways to leadership roles
• Medical, Dental and Vision Benefits

Pay

$23+/hour

Schedule

Full-Time 1st shift 8:00 am - 4:00 pm; Tuesday - Saturday; 3rd Shift 12:00 am - 8:00 am; Sunday - Thursday