Crisis Intervention Specialist

Employment Status: Full-Time and Part-Time; FLSA Status: Non-Exempt; Department: Crisis Program; Reports To: Crisis Program Coordinator/Manager

About the role

The Crisis Intervention Specialist provides direct supervision, support, and crisis intervention to youth and families accessing the Crisis Program. This position responds to calls and walk-ins, conducts intake and risk assessments, connects clients with resources, and ensures a safe, supportive environment within the program.

Responsibilities

• Responds to crisis calls and walk-in clients, providing de-escalation and crisis intervention.
• Conducts intake and risk assessments for youth seeking program admission and determines eligibility.
• Provides program and community resource information to callers and visitors.
• Facilitates crisis groups and provides ongoing support to youth in the program.
• Utilizes Non-Violent Crisis Intervention techniques when needed.
• Completes all documentation accurately and within required timeframes.
• Performs light housekeeping, cooking, and routine maintenance tasks as needed.
• Participates in team meetings and contributes to problem-solving and program improvement.
• Performs other duties as assigned.

Schedule

Shifts needed: 1st shift 7AM - 3PM, 2nd shift 3PM - 11PM and 3rd shift 11PM - 7AM, weekend shift.

Skills

• Communicates effectively and compassionately with youth, families, and staff
• Remains calm and solution-focused in crisis situations
• Demonstrates initiative and can manage multiple tasks
• Adapts approach to meet individual client needs
• Collaborates well with team members
• Invests majority of time in direct client interaction

Qualifications

• High School Diploma or GED required
• Strong verbal and written communication skills
• Ability to problem-solve, de-escalate, and resolve conflicts
• Basic computer and data entry proficiency
• Ability to build rapport and show empathy toward youth
• Self-starter able to work with minimal supervision