Mental Health Clinic Manager

About the role

Our nationally accredited team is currently seeking a Clinic Manager to provide clinic support and care collaboration to current and future clients and their families!

Responsibilities

• Provide a warm welcome to clients both at check-in and through pre-appointment welcome calls.
• Answer live phone calls, respond to communications, and route inquiries appropriately.
• Support clients with patient portal setup and paperwork completion.
• Support and maintain a clean, organized, and welcoming office environment.
• Scheduling and Coordination:
  • Complete post-appointment scheduling and contact clients to reschedule missed appointments.
  • Collect session copayments and ensure client payment methods are on file.
  • Verify and document client insurance and demographic information.
  • Accurately process records requests in a timely manner.
  • Retrieve, organize, and upload client forms and assessments into the EHR.
  • Maintain clear, up-to-date, and accurate documentation in client medical records.
• Facility Support:
  • Serve as the administrative point of contact for licensing inspections, vendors, maintenance, and technology services.
  • Conduct monthly safety inspections and coordinate semi-annual fire drills.
  • Inventory and order clinic supplies as needed.
  • Aid in onboarding and offboarding tasks, including greeting new team members, issuing/collecting keys, and reviewing safety protocols.
  • Support clinic response during crises and participate in emergency procedures when necessary.
  • Collaborate with clinical and administrative staff to support smooth daily operations.

Qualifications

• High school graduate or equivalent.
• Experience in a healthcare or behavioral health setting preferred.
• Experience working with an electronic healthcare record (EHR) preferred.
• Strong basic computing skills with Microsoft Office programs (Word, Excel).
• Excellent organizational skills, ability to work well with frequent interruptions, and ability to communicate with a variety of others in a manner that is direct, clear, courteous, and tactful in person, by phone, and by email.
• No suspension/exclusion/debarment from participation in federal health care programs (e.g., TriWest, TRICARE, Medicare, Medicaid, SCHIP, etc.).
• Provide current level one fingerprint clearance card issued by the Arizona Department of Public Safety and renew as applicable.
• Continuously maintain active Cardiopulmonary Resuscitation (CPR) and first aid certification.