Men's Shelter Client Resource Specialist

About the role

The Client Resource Specialist plays a critical role in supporting men as they transition into Atlanta Mission’s long-term transformation program at The Shepherd’s Inn. This position focuses on removing practical and systemic barriers to stability and employment by providing individualized case management, resource coordination, and client advocacy within a Christ-centered environment.

Responsibilities

• Conducts client assessments, including background checks and job-readiness evaluations, to identify barriers and needed services
• Utilizes assessments to recommend personalized services that support employability, stability, and long-term outcomes
• Manages a high-volume caseload (approximately 70–90 clients), providing consistent follow-up and accountability
• Led services addressing client case management needs throughout their program journey
• Supports clients in resolving background check issues that may impact employment, including coordination with legal partners such as Georgia Justice Project
• Affords clients assistance in obtaining required identification documents for employment (state ID, Social Security cards, etc.)
• Connects clients with internal and external resources including vocational training, housing, legal services, healthcare, and financial assistance
• Provides job-search support following vocational training, such as resume workshops, job application assistance, and group office hours
• Buys and maintains relationships with community partners to secure resources that meet client needs
• Researches and identifies new service partners to address gaps in client care
• Serves as a liaison between clients, community agencies, and government entities
• Facilitates groups and classes focused on independent living, financial literacy, social skills, recovery support, and psycho-education
• Utilizes motivational interviewing techniques to encourage client engagement, personal responsibility, and positive behavior change
• Offers spiritual encouragement and support consistent with Atlanta Mission’s Christ-centered values and environment

Qualifications

• Experience in case management, client advocacy, or human/social services
• Demonstrated ability to manage a high-volume caseload effectively
• Crisis intervention experience
• Pristine ability to work as a self-starter with strong organization, time management, and follow-through
• Ability to work cross-functionally and collaboratively within a team environment
• Strong relational skills with the ability to influence and motivate individuals toward positive change
• Comfort working with vulnerable populations in a residential shelter setting

Requirements

• Physical Requirements: Must have the ability to remain in a stationary position (standing, walking and sitting), operate a computer and other office equipment, communicate accurate information, lift and/or carry up to 10lbs
• Environmental Job Requirements: Occasionally exposed to outdoor weather conditions during events, moderate noise as in a business office environment, lower exposure to communicable disease as described by OSHA

What We Offer

• Employee Benefits: Retirement Savings with Matching Contribution, Medical Insurance, Dental & Vision Insurance, Employer Paid Benefits, 3 Weeks Paid Time Off accrued during your first year, 10 Paid Holidays, 4 Mental Health Days per year, Life Insurance, Short-Term Disability, Travel Assistance Program, Employee Assistance Program (EAP)
• Mental & Professional Training & Development