Men's Shelter Supervisor

About the role

The Shelter Guest Services ministry team is committed to embodying compassion and understanding while 'helping hurting people in Jesus' name'. They serve individuals who seek emergency shelter by providing intentional services related to a safe, secure and comfortable nights rest.

Responsibilities

• Supervise emergency shelter guests by enforcing Shelter policies, check-in/out process, monitor security protocols and making rounds, room checks and promoting a team environment for guests, volunteers, and team members.
• Administrative duties to include completion of records/documents, inspections, incident reports, medication distribution, phone calls, supply maintenance.
• Conflict resolution/deescalating potentially volatile situations and reporting to appropriate persons as needed.
• Report needs/concerns to manager.
• Assist volunteers/interns to include training and assistance.
• Laundry operations as scheduled.
• Housekeeping duties to ensure infection control processes are in place for health, safety and security measures.

Requirements

• Possess a sincere love of Christ and maintain a Christian walk that is evident of that love.
• Individual must be willing to adhere to The Rescue Mission of Roanoke’s Code of Ethics.
• Demonstrates a genuine interest in the safety and well-being of our guests and team members.
• Strong work ethic and commitment to work as scheduled to include holidays and weekends as assigned.
• Strong listening, as well as written & verbal communication skills to execute instructions, keep others informed and exhibit professionalism.
• Demonstrated attention to detail/strong organizational skills to assist with multiple daily assignments and special projects.

Qualifications

• Experience working with individuals living with mental health and substance use disorder; helpful.
• Desire to minister to and love those who need help and Jesus Christ.
• Patient and compassionate presence.
• Previous experience with conflict resolution techniques, helpful.
• Working knowledge of Microsoft Office, Gmail, basic grammar.

Work Environment

Physical demands essential to performing the job duties of this position include prolonged computer use, consistently communicating with others, and frequent periods of moving around to accomplish a task. Noise levels may vary, and occasional periods of standing, stooping, turning, twisting, pushing, pulling objects, and lifting up to 50 pounds may be required.

Pay and Schedule

Compensation: $19.00/hour (non-exempt/hourly). Hours of availability include Full Time 2:30pm- 11:30pm, Full Time 11:00pm - 8:00am, and Part Time - 7:30a - 4:30p Saturday & Sunday plus 1 weekday evening. Schedules may vary depending on assigned shift and days.