Memory Care Manager
About the role
The Memory Care Manager at Drake Terrace oversees, coordinates, and supervises care services provided by care associates for the residents within the Memory Care Department. The role ensures exemplary service is delivered with integrity, dignity, and compassion, and may be responsible for medication control and coordination with physicians.
Responsibilities
Oversee day-to-day operations of the Memory Care neighborhood.
Implement and sustain the Heirloom Memory Care and Art of Living Well® programs.
Coordinate care with nursing, life enrichment, dining, and other department leaders.
Maintain regulatory compliance and uphold all company policies and standards.
Promote engagement based on each resident’s history, interests, and preferences.
Conduct care assessments and determine appropriateness for memory care setting.
Monitor and respond to residents’ behavioral expressions using person-centered interventions.
Ensure high standards of physical, emotional, and intellectual well-being.
Recruit, hire, train, and supervise Memory Care staff.
Lead regular associate meetings, training, and performance evaluations.
Maintain staffing schedules and oversee daily care assignments.
Foster a positive team culture and provide coaching and mentoring for staff.
Act as liaison to families and provide support, communication, and education.
Host family education sessions and support groups.
Represent the community’s values and care philosophy in all external interactions.
Monitor departmental budget, labor, and supply use in coordination with leadership.
Document care activities and collaborate with external care providers as needed.
Participate in community safety initiatives and emergency response procedures.
Requirements
Education & Experience: Degree or certification in health services, social services, recreational therapy, or a related field. Minimum 1-3 years of experience working with seniors, particularly those with dementia. Prior leadership or supervisory experience preferred.
Licenses & Certifications: State-specific license or certification (if applicable). CPR certification required. Dementia care or therapeutic recreation certification preferred.
Qualifications
Strong leadership and interpersonal communication skills.
Ability to manage multiple priorities with attention to detail and compassion.
Familiarity with dementia-related care practices and activity programming.
Proficiency in Microsoft Office and other care management software.
Must be able to work flexible hours, including some weekends and holidays.