Memory Care Manager

Key Responsibilities

• Oversee day-to-day operations of the Memory Care neighborhood.
• Implement and sustain the Heirloom Memory Care and Art of Living Well® programs.
• Coordinate care with nursing, life enrichment, dining, and other department leaders.
• Maintain regulatory compliance and uphold all company policies and standards.
• Promote engagement based on each resident’s history, interests, and preferences.
• Conduct care assessments and determine appropriateness for memory care setting.
• Monitor and respond to residents’ behavioral expressions using person-centered interventions.
• Ensure high standards of physical, emotional, and intellectual well-being.
• Recruit, hire, train, and supervise Memory Care staff.
• Lead regular associate meetings, training, and performance evaluations.
• Maintain staffing schedules and oversee daily care assignments.
• Foster a positive team culture and provide coaching and mentoring for staff.
• Act as liaison to families and provide support, communication, and education.
• Host family education sessions and support groups.
• Represent the community’s values and care philosophy in all external interactions.
• Monitor departmental budget, labor, and supply use in coordination with leadership.
• Document care activities and collaborate with external care providers as needed.
• Participate in community safety initiatives and emergency response procedures.

Qualifications

• Education & Experience: Degree or certification in health services, social services, recreational therapy, or a related field. Minimum 1–3 years of experience working with seniors, particularly those with dementia. Prior leadership or supervisory experience preferred.
• Licenses & Certifications: Licensed Practical Nurse (LPN) is preferred. State-specific license or certification (if applicable). CPR certification required. Dementia care or therapeutic recreation certification preferred.

Skills & Competencies

• Strong leadership and interpersonal communication skills.
• Ability to manage multiple priorities with attention to detail and compassion.
• Familiarity with dementia-related care practices and activity programming.
• Proficiency in Microsoft Office and other care management software.
• Must be able to work flexible hours, including some weekends and holidays.

What’s in it for me?

• Competitive Salary
• A free meal per shift
• Health-care Benefits including Vision & Dental
• Matching 401k
• Paid Time Off
• Rewards and Bonus Opportunities
• Continuous Training and Growth Opportunities