Membership & Wellness Associate

About the role

This position supports the work of the YMCA, a leading nonprofit charitable organization committed to strengthening community through youth development, healthy living, and social responsibility.

Responsibilities

• Support the work of the YMCA by supporting the Membership Services Associate’s responsibilities.
• Welcome members, guests, and program participants while creating a positive first impression.
• Provide exceptional customer service and resolve concerns professionally.
• Process memberships, registrations, payments, account updates, and facility access.
• Conduct membership tours and support membership sales and retention.
• Promote YMCA programs, services, and special events.
• Ability and understanding of all opening, closing, and safety procedures.
• Conduct wellness center orientations for new and existing members.
• Teach or substitute for group fitness classes based on certifications and branch needs.
• Lead small group training sessions.
• Provide introductory personal training sessions and wellness consultations.
• Develop positive relationships with members of all ages and abilities.
• Proactively engage new members through orientations, follow-up communication, and program recommendations.
• Promote and encourage participation in YMCA wellness programs and events.
• Model YMCA core values in every interaction.
• Monitor the wellness center for safety and proper equipment use.
• Maintain cleanliness and organization of equipment and areas.
• Report maintenance concerns promptly.
• Ensure a safe environment for all members.
• Enforce YMCA policies and wellness center guidelines.
• Respond to emergencies and complete incident reports.
• Maintain required certifications and compliance training.
• All other duties as assigned.

Requirements

• High school diploma or equivalent required.
• Minimum age of 18 years.
• Associate's or Bachelor's degree in Exercise Science, Kinesiology, Physical Education, or related health field preferred.
• Current CPR/AED and First Aid certification required (or ability to obtain within 90 days).
• Previous customer service experience preferred.
• Group Fitness Instructor, Personal Trainer, Strength & Conditioning, or Health Coach certification preferred.
• Excellent communication and interpersonal skills.
• Ability to work with individuals of all ages, backgrounds, and abilities.

Qualifications

• Ability to stand, walk, bend, demonstrate exercises, and lift/move equipment up to 50 lbs.
• Ability to teach fitness classes and respond appropriately in emergencies.
• Ability to work a flexible schedule, including weekdays, evenings, weekends, and holidays as needed.

Skills

• Excellent communication and interpersonal skills.
• Ability to work with individuals of all ages, backgrounds, and abilities.

Benefits

• YMCA Membership Discounted Programs
• 12% Employer Retirement Contribution
• Paid Sick Time

Pay

USD $18.00 - USD $20.00 /Hr.

Schedule

Flexible schedule, including weekdays, evenings, weekends, and holidays as needed.