Wellness Associate

About the role

At Rosewood Market, our Wellness Associates wear two hats, and wear them well. Day to day, you'll primarily be working the register, providing the same warm, attentive checkout experience our customers have come to expect. But when a customer has a question about a probiotic, an herbal remedy, or what magnesium supplement is right for them, you're the person we want them to find. This isn't a strictly wellness-focused role, but your wellness knowledge makes you invaluable to us and to our customers.

Responsibilities

• Operate the register accurately and efficiently as your primary day-to-day responsibility
• Greet every customer warmly and create a welcoming, memorable checkout experience
• Serve as a knowledgeable resource for customers with questions about wellness products, supplements, vitamins, and natural remedies
• Aid in wellness department upkeep; stocking, rotating, and maintaining product displays and signage
• Support wellness product ordering and inventory as needed and directed
• Maintain a clean and organized checkout and wellness area
• Communicate through company-designated platforms including Homebase and email
• Treat every customer and co-worker with courtesy, patience, and respect

Requirements

• A genuine passion for wellness, natural health, and holistic living
• Working knowledge of supplements, vitamins, herbs, or natural health products - this is what sets you apart
• A natural people person; warm, approachable, and confident in customer interactions
• Prior retail, cash handling, or customer service experience preferred
• Ability to speak knowledgeably about wellness products without overstepping into medical advice
• Detail-oriented and organized, with the ability to manage multiple responsibilities in a busy environment
• Dependable, punctual, and available including weekends
• A positive attitude and team-first mindset

Qualifications

• Previous retail/customer service experience
• Knowledge and passion for optimal nutrition
• Passion for health and wellness products