Wellness Associate

Essential Functions

• Greet every member with exceptional customer service.
• Execute all opening/closing operational procedures to ensure the club runs smoothly.
• Effectively manage gym software and tracking systems.
• Generate leads from daily calls, email, texts and more.
• Actively participate in ensuring the club is safe and organized.
• Light cleaning/disinfecting of all gym areas, including shower room.
• Absorb and maintain fitness equipment.
• Maintain fitness instructor schedules.
• Assist with conflict resolution, as needed.
• Interact with other teams to meet Esperanza goals (e.g., Community Health and Wellness, Behavioral health, etc.).
• Maintain confidentiality regarding patient information.

Competencies

• Exceptional customer service skills.
• Attention to detail, ability to multitask.
• Demonstrated ability to work well with people of various ages, backgrounds, ethnicities and life experiences.
• Ability to travel to multiple locations.
• Serves all people in a Christ-like manner, with respect, humility and love.

Basic Knowledge and Skills

• Knowledge, skills and qualifications:
• High School Diploma or equivalent preferred.
• Bilingual English/Spanish preferred.
• Experience in serving in urban environments.
• Familiarity with Kensington community preferred.
• CPR/AED certification preferred.
• Previous sales or customer service experience preferred.

Working Conditions

• Requires the ability to travel to other office locations.
• Flexible work schedule, including Saturday and Sunday.
• Walking, bending, reaching, lifting required.