Membership Services Coordinator

GENERAL FUNCTIONS

This position is responsible for creating a positive, member-focused culture, facilitating member involvement and relationship building and serving to exceed expectations. This is carried out through role modeling, establishing expectations, communicating, and making decisions that are consistent with this culture.

EDUCATION/EXPERIENCE REQUIREMENTS

• Ability to read, write, and perform simple mathematical functions
• Must be at least 21 years of age
• Completion of high school or equivalent
• One to three years of supervisory experience and/or team leadership
• One to three years of experience in a customer service role
• Demonstrated skills in a Google Workspace or Microsoft Windows environment
• Previous experience with Customer Relations Management (CRM) Software is preferred
• Current Red Cross CPR/First Aid/AED Certification OR equivalent – prior to starting
• Child Abuse Prevention Training - prior to starting and maintained annually

ESSENTIAL FUNCTIONS

• Serve as a role model for staff, members and volunteers by demonstrating the Y values and the Y voice through actions and communications.
• Create a work environment of ownership and accountability for staff members and members.
• Serve as a key member connection point for relationship building, general information, and customer service.
• Promote member engagement by encouraging involvement in related Y programs and small communities.
• Perform membership administrative functions including membership sales, financial assistance, membership changes, program registrations and membership accounting functions and processes.
• Build, lead, develop and train a staff team that genuinely cares about the needs of our community and our members and works to exceed expectations every day.
• Assist in the development and distribution of materials and communication to market and promote programs encouraging member engagement.
• Manage planned budget and information for assigned areas to ensure revenue and expenses are consistent with approved budget plan.
• Perform additional duties as assigned by a supervisor or designated staff person.