Membership Services Coordinator

About the role

The Membership Services and Programs Coordinator maintains a comprehensive membership program while enhancing membership benefits for USA Fencing. This position focuses on providing exceptional customer service and enhancing the membership experience for members, ensuring all members receive the highest level of service possible. The role requires a highly organized and detail‑oriented individual who can manage multiple projects and priorities simultaneously while focusing on member satisfaction and continuous process improvement. Flexible location.

Responsibilities

• Serves as the main point of contact for members.
• Provides front‑line customer support through customer service software and phone calls.
• Provides exceptional customer service to staff as well as members of USA Fencing.
• Implements membership programming to attract and retain members.
• Works with other departments to develop and coordinate membership events, activities, and programs.
• Collaborates with marketing and communications teams to develop membership‑related content for the organization's website and social media channels.
• Manages membership data, including member profiles, dues payments, and membership renewals.
• Assists with rating changes for local and divisional events; gathers information from local tournaments and posts to the website.
• Provides general program management to member benefit programs.
• Works closely with the Club and Division Services Coordinator role to ensure members receive the highest level of customer service.
• Performs other duties as assigned.

Qualifications

• Bachelor's degree in business, marketing, hospitality, or related field.
• 1‑2 years of experience in membership services, customer service, or related field.
• Strong communication skills, both verbal and written.
• Excellent organizational and project management skills.
• Demonstrated ability to lead and manage teams.
• Proficiency in Microsoft Office and membership database management systems.
• Familiarity with club membership and/or association membership preferred.
• Strong customer service orientation and ability to build and maintain positive relationships with members and staff.

Benefits

• Unlimited paid vacation, personal and sick time.
• 12 paid holidays per year.
• Extra week off during August and between Christmas and New Years.
• 401(k) retirement plan.
• 401(k) retirement match up to 4%.
• Medical, dental and vision insurance.
• Employer paid life insurance.

Pay

Starting hourly rate $24‑$27, commensurate with experience and location.