Membership Services Coordinator

Galbut Family Miami Beach JCC on the Simkins Family Campus, 4221 Pine Tree Drive, Miami Beach, FL 33140

About the role

The Membership Services Coordinator plays a key role in member onboarding, engagement, and retention, serving as a vital point of contact for member interactions at the JCC. Working closely with the Membership Services Director, this individual supports high standards of customer service at the Service Desk and contributes to staff training, membership sales, data entry, accounting/collections, and event planning. They respond to member inquiries, comments, and suggestions, helping to ensure a positive and informed experience.

The ideal candidate is well-versed in MBJCC programs and services, able to communicate departmental information clearly, and demonstrates strong administrative, organizational, and independent decision-making skills. Success in this role requires initiative, teamwork, and the ability to build warm, professional relationships with staff, members, guests, and program participants.

Responsibilities

• Member onboarding, experience, relationship management, communication, retention, and recruitment
• Recruit new members through community outreach, networking, attendance at open houses, local events, and visits to area businesses
• Represent the organization within the community by building relationships with local businesses, organizations, and community partners to increase awareness and membership
• Efficiently handle the check-in/onboarding processes for members/guests and ensure all SOPs are being upheld by Service Desk staff
• Receive, manage, and forward member requests, feedback, and complaints effectively and in a timely manner
• Data entry and registration of membership for membership and programs, including change forms, guest forms, and other various responsibilities with the JCC data systems
• Focus on the membership experience and member retention through various avenues (phone calls, events, one-on-one conversations, activities)
• Give sales tours and present membership information to prospective members while discussing other areas of MBJCC
• Be knowledgeable and educate members about all current and upcoming programs and activities offered by the MBJCC
• Promote MBJCC services and activities in various lines of communication (phone, email, verbal)
• Ensure that the Service Desk team and all flyer/schedule/promotional areas throughout the building have current information and marketing materials for all programs/membership
• Maintain promotional materials for tours of all programs
• Work with Marketing Director on membership promotion and membership marketing
• Work closely with Membership Services Director; hire, train, schedule, and supervise the Service Desk Team
• Work closely with Membership Services Director on events and rentals as part of the membership service department
• Assist the Director in overseeing the Service Desk team and ensure all customer service expectations are being met and maintained
• Assist the Director in creating a warm, welcoming, professional environment at the Service Desk for all members/guests entering the JCC
• Work cooperatively and keep open communication with all departments of the MBJCC, including the security team
• Maintain a positive "open door" rapport with the Service Desk team and ensure the positive organizational culture is maintained
• Work as part of the MBJCC team overall and as part of the team for various organizational functions/events throughout the year
• All other duties as deemed necessary by the supervisor and the executive team

Requirements

• Associate’s Degree or a BA preferred
• 4+ years in administrative/customer service and supervisory/management experience a plus
• Flexible with days, evenings, events, and some weekends

Skills

• Customer service
• Interpersonal communication (written and verbal)
• Basic computer (Microsoft Office/Outlook)
• Calendar management
• Basic accounting and handling of monies
• Multitasking
• Self-motivated
• Anticipates needs and highly organized
• Comfortable with learning/using data systems

Pay

$45,000 - $55,000 per year

About the organization

The Galbut Family Miami Beach JCC on the Simkins Family Campus stands as a 35,000-square-foot state-of-the-art community center at 4221 Pine Tree Drive—a facility designed to serve the full breadth of Jewish and community life in Miami Beach for generations to come. Our center provides top-quality programming for adults, youth, children, and families, where everyone can cultivate meaningful connections that support long-lasting and life-changing results.

The MBJCC is committed to long-term growth, innovation, and community impact through a comprehensive strategic planning initiative that focuses on strengthening organizational excellence, enhancing member experience, and expanding meaningful engagement opportunities for individuals and families. This strategic plan positions the Miami Beach JCC as a dynamic, inclusive hub for wellness, culture, education, and community connection. Developed in collaboration with community leaders, professional staff, and Collaborative Strategies, the plan reflects extensive community input, stakeholder engagement, and evaluation of evolving needs across Miami Beach.