Membership Services Agent - Per Diem

About the role

The Membership Services Agent (MSA) is often the first interaction members, prospects, program registrants and guests have with the staff of the May Center for Health, Fitness & Sport. Their welcome must ensure a positive first impression. The MSA provides assistance and exceptional customer service to May Center members, program registrants, prospects, and guests.

Responsibilities

• Greet all individuals and provide appropriate customer service
• Complete member check‑in procedures correctly
• Process point‑of‑sale transactions efficiently
• Act as the first point of contact, welcome visitors, respond to telephone and email inquiries professionally
• Ensure appropriate actions are taken and information is shared with the relevant stakeholder(s) in a timely manner
• Process memberships, guest passes and payment for personalized services
• Sell Pro Shop items
• Process membership‑related forms
• Perform other related duties as assigned or requested

Requirements

• High School graduate or equivalent preferred

Qualifications

• Previous experience working within a fitness center, spa, hotel, or hospital administration in a customer‑facing role preferred

Skills

• Strong verbal communication skills
• Proven attention to detail
• Friendly, engaging, and professional persona
• Proven track record providing high levels of customer service in a fast‑paced, multi‑tasking environment
• Cash handling experience
• Proficient with Microsoft Office Suite (Outlook, Word, Excel) and Zoom
• Experience and comfort operating multi‑line phone systems

Pay

Per Diem Compensation $17.00 per hour

Schedule

Work Hours and Environment: 13.5 hours/week – Tuesday and Thursday 4:00 pm‑8:00 pm and Saturday 3:00 pm‑8:30 pm