Member Services Agent

About The Role

This is not your average call center job; this is a place for you to own the Member experience. At Rue Gilt Groupe, our Member Services Agents are empowered advocates. We don't believe in rigid scripts; we believe in authentic conversations. You will operate in a fast-paced, high-volume environment where you have the agency to make real-time decisions to help our members.

You will interact with current or prospective Members via voice and email with professionalism, positivity, and personality. You will use your agency to resolve inquiries regarding returns, tracking, and order modifications without a script to lean on. You will have the opportunity to expand your skills and handle more complex situations and move into alternate channels like messaging or social media.

Key Responsibilities

• Interact with current or prospective Members via voice and email with professionalism, positivity, and personality.
• Use your agency to resolve inquiries regarding returns, tracking, and order modifications without a script to lean on.
• Expand your skills and handle more complex situations and move into alternate channels like messaging or social media.
• Work any shift Monday through Sunday 9am-9pm EST.

About You

You are driven by the "human" element of service—you have a genuine passion for helping people and turning frustration into a "wow" moment. You thrive in high-energy, high-volume environments and enjoy the challenge of a busy day. You want to work somewhere where your judgment is trusted, and your suggestions help improve the way we work. You love finding a good deal, are passionate about fashion, and want to collaborate with a kind, remote-first team.

The "Unscripted" Mindset

Ability to think critically and solve problems on the fly without relying on a rigid manual.

High-Volume Stamina and Resilience

You bring positive, consistent energy even during our busiest peak shopping seasons.

Decision-Making Confidence

You are comfortable taking ownership of an issue and using your judgment to provide a resolution.

Superior Communication

Excellent listening, verbal, and written skills; you can pivot your tone to meet the Member's needs.

Experience And Background Needed

• High School Diploma or equivalent
• 1-3 years of experience in a Contact Center environment (e-commerce or luxury retail is a major plus) within the last 5 years.
• Proficient in relevant computer applications and able to navigate multiple systems simultaneously.

What We Offer

Rue Gilt Groupe is committed to providing Associates with equal pay for equal work and carefully considers a wide range of compensation factors, including but not limited to, prior experience, education, certification(s), license(s), skills and expertise, location, internal equity, and other factors that are job related and consistent with business need. Our goal is to support, reward and compensate the entire individual. Depending on role eligibility, your offer may also include bonus/commission, stock options, 401(k) participation, paid time off, medical, dental, vision and basic life insurance.

About Us

Ready for the most memorable – and stylish – experience of your professional career? Then join us at Rue Gilt Groupe. Combining three complementary brands, Rue La La, Gilt, and Shop Simon, we are the premier off-price e-commerce portfolio company. Our model defined the online treasure hunt through its daily sale events allowing our customers to discover over 5,000 premium and luxury brands at prices up to 70% off full-price retail. We believe in fashion for all, sparking delight through daily discovery and shopping as an occasion to celebrate!

We hire world-class people to do it. Living our values and being empowered, tenacious, passionate, collaborative, innovative, and kind is something we strive for every single day. We meet over coffee and brainstorm new ways to spark delight for our members. Volunteer on- and off-hours together. Plan some serious surprises for our coworkers, because nothing ignites innovation like a breakfast cereal buffet or an afternoon slice of cake. And we don't hesitate to use our associate discount – after all, we're as enthusiastic about style as our customers.

The way we work? It's so much more than what happens between the weekends. It empowers us to think, create, and innovate, so we can deliver the first-rate experience today's customer’s demand.

GDPR/CCPA Pre-Collection Notice for Job Applications

We collect personal information (PI) from you in connection with your application for employment with Rue Gilt Groupe, including identifiers, contact information, employment and education history, and related information. We use this PI for purposes related to evaluating your application and potential employment. Depending on your location, you may have rights under GDPR or U.S. state privacy laws. For additional details or if you have questions, please see our GDPR Applicant Privacy Notice and CCPA Applicant Privacy Notice or contact us at recruitingcoordinator@ruegiltgroupe.com.