Membership Director - Parkville

About the Y in Central Maryland

Overwhelmingly, people who decide they want to be a part of the Y in Central Maryland tell us they do so because it reflects their values and a conscious decision about how they choose to live their lives. The happiest and most fulfilled Y associates are those who are motivated to help others and who want to be a part of something larger than themselves. If this speaks to your heart, then we invite you to join our team. Be a part of a charitable, mission-driven organization that works for individual and community well-being for all, for a better us.

Benefits

• Flexible schedules
• Competitive pay
• Generous paid time off
• Medical, dental, and vision benefits
• Dependent care FSA
• Generous employer contribution to the Y retirement fund
• Opportunities for career advancement
• Training and development programs aligned with our mission

About the Role

As a Y Membership Director, you will oversee all aspects of membership for a Y center including recruitment of new members, retention of existing members, and supervision of associates. You will lead the membership team that helps children, adults, families, and communities live healthier, more connected, engaged, and positive lives.

You will develop, plan, and implement new procedures and methods within Association guidelines to achieve strategic goals. You will also assist the District Executive Director, Program, and Fitness Directors in the development of member-centered programs and perform in a leadership role as assigned to the annual fundraising campaign. You will represent the Y brand and mission through your demeanor, actions, responsiveness, and friendly ways.

As a Y Membership Director, you’ll contribute to the Y and to the larger community we serve by enhancing the Y member experience, making the Y an enjoyable and meaningful part of their lives.

Responsibilities

• Oversee all aspects of membership, including recruitment and retention
• Supervise membership associates
• Develop, plan, and implement new procedures and methods within Association guidelines
• Assist in the development of member-centered programs
• Lead or support the annual fundraising campaign
• Represent the Y brand and mission through professional conduct

Qualifications

This work is right for you if you have:

• A love of people with the ability to relate to diverse groups from all social and economic segments of the community
• Enthusiasm, patience, good humor, good judgment, and a can-do spirit
• The ability to clearly communicate and effectively listen to children, parents/guardians, members, and other Y associates
• At least 5 years of supervisory experience in a customer-centric environment with demonstrated experience in generating leads and closing sales
• Previous experience managing a budget of $1.5M or greater
• Previous experience supervising a 2,500+ membership unit (YMCA or equivalent preferred)
• Bachelor's degree in a related field preferred or equivalent combination of education and experience

Code of Conduct

All Y associates agree to abide by The Code of Conduct with Youth that sets clear expectations for associates and volunteers to ensure a safe and respectful environment for young people. It emphasizes treating youth with respect and fairness, avoiding inappropriate physical or verbal interactions, and adhering to established standards of affection. The policy strictly prohibits any form of abuse, bullying, or harassment and mandates the reporting of suspected mistreatment. Additionally, associates and volunteers must complete training on child abuse prevention and comply with legal reporting requirements to safeguard youth.