Membership Development Coordinator

About the role

A Membership Development Coordinator focused on day-to-day site operations and hospitality, collaborating with Sales, Marketing, and Finance teams to maintain space integrity, execute member retention strategies, liaise with vendors, uphold smooth SOPs, and build genuine member relationships.

Responsibilities

• Provide professional front desk and reception services, including handling calls, guests, packages, notary services, conference rooms, and parking validation.
• Foster a welcoming, productive environment and build strong member relationships to drive retention.
• Manage member records, SOPs, administrative processes, membership plans, renewals, expansions, and contract negotiations.
• Review monthly billing for accuracy, collect outstanding balances, and submit expense reports.
• Manage member move-outs, including keys, office inspections, damages, deposits, and vendor coordination.
• Maintain inventory and restock supplies throughout common areas, kitchens, restrooms, conference rooms, and print stations.
• Serve as primary point of contact for building management and vendors; coordinate work orders, appointments, billing, and supplies.
• Plan and execute member and company events and manage member communications.
• Identify opportunities to enhance the member experience through services, amenities, and partnerships.
• Support tours, new business inquiries, onboarding, sales activities, marketing initiatives, and positive review efforts.

Requirements

• Bachelor’s degree.
• 1–3 years of experience.