Membership Coordinator

Responsibilities

• Responsible for all head teller related duties including maintaining and balancing cash recyclers, ensuring checks are scanned timely, the branch is balanced at the end of day, and all operational opening and closing processes are followed as stated in procedures.
• Responsible for overall plastic card maintenance in branch (includes processing applications, issuing cards, blocking cards, changing PINN #’s, assisting with problems, maintaining Plastic card inventories, and reconciling to monthly reports as required, etc.).
• Understand and explain the eligibility requirements for membership. Open new accounts (Savings, checking, money management, etc.), account maintenance, ordering checks and assisting members with complex issues that may incur with our services.
• Establish share certificates including counseling the members on the features and benefits, processing account maintenance as required, and staying current and knowledgeable regarding all regulations relating to these accounts.
• Working knowledge of FFCU loan application system and ability to take loan applications and make loan decisions within assign approval authority. Must adhere to lending matrix.
• Maintain and monitor various reports as requested by management. Complete in a prompt and timely manner.
• Follow all Credit Union Security policies and branch procedures.
• Comply with Founders’ policies and procedures, as well applicable laws, regulations, and statutes issued by federal agencies such as NCUA and FFIEC, including, but not limited to, GLB and BSA.

Qualifications

• The Membership Coordinator must have at least a two-year degree or two years of previous financial industry experience.
• Individual must possess a good work ethic and be able to work independently.
• They should also be able to quickly gain knowledge about all Credit Union products and services in order to provide members with information on interest rates, savings accounts, certificates, or any service offered at the Credit Union.
• Candidate must be available Monday - Thursday, 8 a.m. - 5 p.m.; Friday 8 a.m. - 6 p.m.

Benefits

• Paid Time Off
• Eleven Paid Holidays annually
• Family-oriented culture that values work/life balance
• Retirement Plan (401k with employer contributions + Pension Plan fully funded by FFCU)
• Comprehensive Health and Dental Insurance
• Life and Accidental Death & Dismemberment Insurance (at no cost to employee)
• Voluntary Supplemental Life Insurance coverage for employee, spouse, and children
• Health Care and Dependent Care Flexible spending accounts
• Long Term Care Plan
• Short-Term and Long-Term Disability Insurance
• Tuition reimbursement to assist with furthering education
• Certifications - Assistance with achieving and maintaining Fit Founders Wellness Program