Membership Coordinator

About the role

The Membership Coordinator assists with leading and training the Welcome Center under the general direction of the Membership Director. Key responsibilities include coordinating and supporting Membership Department operations, maintaining a friendly member service environment, assisting with staff hiring, scheduling, motivation, and training, ensuring compliance with policies, preparing and maintaining accurate membership files, communicating with members, and managing accurate registration processes.

Responsibilities

• Cookbook operations of the Membership Department
• Maintain a friendly environment of member service as a top priority
• Support Welcome Center staff including hiring, scheduling, motivating, and training
• Ensure staff understands and complies with all personnel and other policies
• Ensure staff complies with input to maintain database integrity
• Prepare and maintain accurate membership files, track membership information, and submit reports weekly or as needed
• Communicate effectively with all members, build and maintain relationships with the West Essex community
• Aid in the management of accurate processing of membership and program registrations
• Maintain accurate database on all programs including child care, camp, and other miscellaneous transactions
• Maintain all registrations for participants according to Association procedures
• Aid in ensuring membership tour tracking data are accurately input and followed up with complete accuracy
• Prepare membership tracking reports including but not limited to membership sold, membership cancellation, membership retention rate, and membership turnover rate
• Support Branch Program Directors with program reports and rosters
• Participate in and support the Annual Campaign
• Participate in workshops, trainings, and seminars to enhance professional growth
• Carry out aspects of the current strategic plan applicable to the position
• Participate in required Branch and Association-wide activities and events
• Participate on staff committees and quality teams as requested or necessary
• Share responsibility for the administration of the success for the overall Branch performance and help maintain a positive image for the West Essex YMCA
• Articulate and model YMCA’s four core values of Caring, Honesty, Respect, and Responsibility
• Perform other job-related duties as assigned

Qualifications

• Bachelor's degree in Management, Marketing, Communications, or related field or equivalent experience
• Minimum of 4 years of related experience in membership/customer service, sales, and/or marketing
• Experience in staff supervision and leadership
• Knowledge of Membership practices and quality program development
• Excellent financial skills and ability to maintain confidential materials
• Excellent written and oral communication skills
• Superior interpersonal skills
• Strong time management and organizational skills
• Computer proficiency
• Ability to build relationships with community leaders in an effort to develop membership growth
• Ability to maintain professionalism and confidentiality at all times