Membership Coordinator

About the role

The Membership Coordinator will serve as a key point of contact for members, providing thoughtful and responsive support throughout their experience with the organization. This position combines customer service, account and membership administration, billing support, CRM management, and relationship building. The ideal candidate is warm and service-oriented while also comfortable navigating account questions, policies, and sensitive conversations with confidence and professionalism.

Responsibilities

• Serve as a primary point of contact for members, providing responsive support through phone, email, digital channels, and in-person interactions.
• Process enrollments, account changes, cancellations, refunds, payment updates, and other membership requests while maintaining accurate records and documentation.
• Support billing and account administration, including reviewing balances and transactions, resolving billing questions, processing payments, and following established procedures for outstanding accounts.
• Maintain accurate member profiles, document interactions, and support data integrity within CRM and membership systems while assisting with routine reporting.
• Partner with internal teams to resolve member concerns, appropriately escalate complex situations, and support a consistently positive customer experience.
• Assist with organizational events and team operations and provide additional coordination or leadership support when needed.

Qualifications

• Experience in customer service, membership services, student services, account support, hospitality, retail operations, or another customer-facing environment.
• Warm, engaging communication style combined with the confidence to navigate policies, billing concerns, account issues, and challenging conversations respectfully.
• Strong attention to detail, accountability, and follow-through when managing customer information, financial transactions, and documentation.
• Familiarity with CRM, membership, ticketing, or customer-management systems and comfort using spreadsheets and learning new technology.
• Strong organization, problem-solving, and judgment with the ability to manage competing priorities and appropriately resolve or escalate concerns.

Compensation and Benefits

• $26.00 per hour with the opportunity to transition into a permanent position.
• Consistent full-time, Monday through Friday schedule.
• Opportunity to join a highly engaged, community-focused organization.
• Broad exposure to customer experience, membership operations, billing, reporting, and events.
• Benefits available through Scion Staffing during the temporary portion of the assignment, with